Participant

P: Cannot upload reference image [merged thread]

Forum|Forum|2 months ago
November 14, 2025
59 replies
3498 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

Generate Image

Show previous replies

OdiugOdiug

Known Participant

Sorry, but this only seems to work if you start a new session,
 and not if you restore previous settings from the history. 
If you then want to replace a photo, you can't upload one again, not even if you change the model directly in a new session, 
and not even if you completely disable uBlock Origin. I only regained full access after opening a fresh Brave browser.
This is really strange!

OdiugOdiug

Known Participant

I found the problem and we can fix it!!
I disabled all add-ons in Firefox and then re-enabled them one by one, restarting Firefox after each one.
It turns out that the uBlock Origin add-on is responsible.
 So you can either disable it completely, or you can add an exception rule, as you can see in my screenshot.
If you do it this way, you'll be able to upload your own photos again, 
and you'll also see your account information again without needing a different browser! :-)))
Regards

F

Filippina27538680kxjw

Participant

Cela fait quelques jours qu'il m'est impossible d'ajouter une image de référence pour la gérération d'image avec FireFly.

ni en Drag and Drop

ni en la sélectionnant de mon ordinateur

ni en la sélectionnant depuis mes fichiers

S

SamarthS

Community Manager

Hi @Filippina27538680kxjw,

Thanks for reaching out. The engineering team is aware of the issue and is working to resolve it.
We appreciate your patience.

Merging thread with similar issues.

^Sam

OdiugOdiug

Known Participant

I encountered a different problem with Firefox a few weeks ago, 
and now I realize there might be a connection, as the problem, like the current one, doesn't occur in the Brave browser. 
The question is whether any Firefox add-ons might be causing these issues.
For some time now, I haven't been able to see my credits, and support was unable to help.
Now I see my account details displayed in the newly installed Brave browser.
Perhaps we should all remove add-ons from Firefox or reinstall it?
Regards

droopydog500

Community Manager

Hello @John connor,

Yes, there is an ongoing problem with uploading images to Firefly. Adobe is working on the problem.

droopy

Adobe Community Expert (not an Adobe employee)

nickgripton

Inspiring

Same thing happening here. On a PC > Open Firefox > go to Firefly > Try to upload a reference image from your computer > Nothing happens. No error. No loading. Nothing. Nothing at all.

E

Exciting_Dewdrop16B8

Participant

I was having the same problem in Firefox. I would try to upload an image so I could edit it with a prompt, but nothing would happen; the image would not appear. I just logged into my Adobe account using Chrome, and the process worked great. The image from my computer that I wanted to edit showed up, and I was able to enter the prompt and edit it. Wish it worked in Firefox too, but at least I have a workaround.

droopydog500

Community Manager

This problem is being investigated by Adobe.

Some people have reported that it might be an extension blocking traffic to Adobe, such as an ad blocker. They were able to upload images when using private mode/incognito, using another browser, or turning off ad blockers on Adobe pages.

You can try turning off ad blockers on Adobe Firefly. For example, if you use uBlock Origin, try turning it off on Firefly. Click the uBlock Origin icon in your menubar and turn it off: