P: Cannot upload reference image [merged thread]

For everyone who reported this problem, do you still have the problem when using the Chrome browser?

Thanks,

    droopy

I've discovered something interesting.
Firefly images generated and downloaded to the computer can be used as references, 
but your own photos cannot. Apparently, Adobe is now looking at the EXIF ​​data and only allows AI references? 
That would be really bad!

Sorry i mean in the firefly menu not in the firefox menu! 🙂

Hello Adobe Team, 
there's no error message, information, or warning about this issue. 
When you select the reference image you want to choose from your computer, 
and depending on the size or upload speed, you have to wait a moment until the thumbnail appears in the Firefox menu.
 That's where it gets interesting, because no thumbnail of the reference image is displayed, or rather, one isn't used!
 The whole process essentially fails! It doesn't matter which browser or operating system you use, etc.
 It looks like there's an image sharing problem in your system, because an image from the cloud works fine, 
unlike one from your computer. And as I said, it happens everywhere, even on my phone, etc. 
It's not on our end!
Thanks and regards Guido

I'm using Firefox.
Working with the Nano Banana model.
There is no error message when the upload fails. It just doesn't replace the previous image.
It also doesn't work when I remove the previous image.
When you drag an image onto the window you do get the green + symbol but nothing happens after that.
I've tried various images and even images that worked hours earlier.
I've been using the same browser with this platform for several months and not experienced this issue.
I've just found that I am able to use Chrome but that doesn't explain why it suddenly stopped working in Firefox as so many others have reported.

There is no error message when the upload fails. It just doesn't replace the previous image. It also doesn't work when I remove the previous image. When you drag an image onto the window you do get the green + symbol but nothing happens after that.
I've tried various images and even images that worked hours earlier.
I've been using the same browser with this platform for several months and not experienced this issue.

Yes, I have attempted to upload a variety of image files and have also signed out and back into my account. As evidenced by the numerous responses under my post, several other users are encountering the same issue, indicating that this is not an isolated case. I tested the upload functionality on my wife’s laptop, where it did work; however, she uses a Windows system, whereas I am working on a Mac with Firefox.

I purchased this software with the expectation that it would function properly on my own computer. My wife’s device is required for her professional use, and relying on it is not a viable solution. The central concern is that the software should operate correctly on the platform for which I paid.

I respectfully request that this issue be addressed and resolved for myself and for the other affected users.

Thank you.

I'm having the same problem.  There is no error message.  The image simply does not show up.  I've tried uploading and dragging and dropping.  I've also tried a different browser, still nothing.  I've tried smaller images, still nothing.  This feature was working perfect two days ago.  Please help.

Hi @Unkle Hek, 

I want to sincerely apologize for the error you are experiencing regarding the issue at hand. Could you please provide us with more details about the specific error message you are encountering when attempting to upload an image? Additionally, it would be very helpful if you could try using a different image to ensure that the one you are currently using is indeed compatible with our system. Furthermore, I recommend testing the upload process in a different web browser as this can sometimes resolve these types of issues. We would greatly appreciate it if you could let us know whether these suggestions prove to be helpful in resolving your problem.