Participant

P: Cannot upload reference image [merged thread]

Forum|Forum|9 months ago
November 14, 2025
233 replies
5338 views

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

Generate Image

Pinned Reply By Kartika Rawat

Hi all!

We appreciate you bringing this to our attention. The product team is requesting the following information to investigate the issue further:

A reference image of the problem you are encountering.
The browser and operating system you are currently using.
A screen recording of the issue to assist them in reproducing it.

Thanks,

Kartika

Show previous replies

J

JBLegendre

Participant

Impossible d'importer une image de reference dans firefly !

M

multitalented_passion8470

Participant

It's still not working for me in the latest version of Firefox, but it seems to be working in Chrome browser.

V

Vishal Dhamu

Participant

Hi,

I am getting an error while generating image on Firefly with model "Nano Banana". I tried it several times, earlier it was working well but now it keep saying Can't Load, We can't display the image, Try Again. Please help me in this.

M

maximilian_7642

Participant

ich kann kein Referenzbild hochladen, es passiert einfach kommentarlos nichts.

S

SamarthS

Inspiring

Hi @maximilian_7642,

Thanks for reaching out. The engineering team is aware of the issue and is working to resolve it.
We appreciate your patience.

Merging thread with similar issues.

^Sam

anne_1608

Participating Frequently

This was two months ago and the problem still exists. When will it be resolved? I pay 77€/m. and cannot work properly. :-(

P

PredragPrintScreen

Participant

For last 2 days I cant upload a refrence image from computer, in either of engine versions. Just can upload from Firefly Gallery. How can I fix it?

S

SamarthS

Inspiring

Hi @PredragPrintScreen,

Thanks for reaching out. The engineering team is aware of the issue and is working to resolve it.
We appreciate your patience.

Merging thread with similar issues.

^Sam

A

aliciapple

Participant

DEAR ADOBE

The problem is with Nano Banana, we are unable to upload a reference image while using it.

Firemaster111

Participant

I was using generative fill for an art project on iPad and it wouldn’t show up :(

Firemaster111

Participant

Let me see if the new update will work ¯\_(ツ)_/¯

J

JUAN CABEZA Y MUSLO

Participant

Desde ayer día 17 de noviembre de 2025 he detectado un problema al tratar de cargar imágenes de referencia. Aunque me da la opción de subirlas no llegan a hacerlo. He probado con distintos motores y navegadores.

S

SamarthS

Inspiring

Hi @JUAN CABEZA Y MUSLO,

Thanks for reaching out. The engineering team is aware of the issue and is working to resolve it.
We appreciate your patience.

Merging thread with similar issues.

^Sam

A

Aerodecap

Participant

J ai le même problème

C

Christina Woo

Participant

Hi @droopydog500 ,

I tried on Microsofe Edge latest version. For the same Board, the first and last frame are failed to upload from PC. But I can use the Pick to choose the images that are already on the Board.

Also today I tried again on my same Board, Google Chrome has one more bug: when I try to resize the elements that are on the board, it didn't resize on proportion unless I hold the shift key. And I can't resize the one I selected, it jumps to another element instead. Video can't resize any more, while images are ok.

On the same board, when I open it on Microsoft Edge today, they diddn't have the resize problem, but have the fail to upload image problem.

Hope it can help.

Thanks,

Christina