P: Cannot upload reference image [merged thread]

J ai le même problème 

Hi @droopydog500 ,

   I tried on Microsofe Edge latest version. For the same Board, the first and last frame are failed to upload from PC. But I can use the Pick to choose the images that are already on the Board. 

Also today I tried again on my same Board, Google Chrome has one more bug: when I try to resize the elements that are on the board, it didn't resize on proportion unless I hold the shift key. And I can't resize the one I selected, it jumps to another element instead. Video can't resize any more, while images are ok. 

On the same board, when I open it on Microsoft Edge today, they diddn't have the resize problem, but have the fail to upload image problem.

Hope it can help.

Thanks,

Christina

Hi @Christina Woo,

If you try using a different browser as a test, does it work in that separate browser?

Thanks,

    droopy

Hi @droopydog500 ,

I think I reply the question but it didn't show up below, so let me type again. 

I use the latest google chrome browser, PC windows 11, Firefly video Model. As it happened few times on different date, I think the google chome model is different also. I didn't have any ad blocking extension on my google chrome.

Let me write it clear, the problem usually happened on the BOARD page. And usually didn't start at the beginning of the day when I use it. I was successful upload 2 images - first and last frame few times before it suddenly didn't let me upload both. At that time (just few a min differences) , I switch to Generate Video page and it is sucessful upload both most of the time. It did happened once it also failed to upload both images. At that time I just give up and try another day. 

It did happened like other said, no error after I "upload" the image as the last frame, just my first frame image suddenly disappeared when I upload the last frame. 

I read the replies here I remember I had similar problem : sometimes I can't upload the image directly by select upload from my PC, I have to upload the image to the Board first, then I have to use the Pick to choose that image on the board.  I don't know if it is because of caches problem or what. It also happened after I generate few video  images.

As last time was my first time report a bug, I 'm not sure this reply will be post on the same topic or not. Hope I didn't deplicate my answer. If I did, please help me remove my last one as I type more detail on this one.

Thanks,

Christina

thank you. So it is a bug and I have only wait for the solution from Adobe? 

Hello,

since last weekend, I can´t upload a reference image in Adobe Firefly frome my own device. 

I can use the images from my Adobe Cloud to generate new images, but the upload function did not work. If I push the botton to upload an image from my own device just nothing happen, it did not work:

What´s the matter? 

Alex

That's exactly what's happening; Previous generated images on Firefly uload with no issue. But our own images wont upload. This is nonsense.

It seems there is an ongoing issue with the photo upload process.I am using a Mac Mini m2 and i use firefox with is all up to date. When signing out of a subscription and uploading a photo as a non-subscriber, the photo loads successfully using the same Mac m2 and firefox. However, after signing back in, the previously loaded photo remains, and any attempts to upload additional photos do not work. There are no visible error messages, and the system simply stays on the upload page.

This issue has made the free photo editing access period, which was intended to last until December 1, effectively unusable. Based on discussions among users, there appear to be well over 300 similar complaints about this same problem. Many of us feel that we were encouraged to purchase premium subscriptions under the impression that we would be able to test the service freely until that date, and now it feels as though we were misled or tricked into upgrading prematurely.

In light of this, it would be reasonable to extend the free or premium access period once the issue is resolved, as a gesture of goodwill and fairness to affected users. Please investigate this matter urgently and provide an official clarification or update on how it will be addressed. Thank you for taking the time to review this concern.

upload image not working - I have restarted and tried multiple fixes and it does not work

Well, @nickgripton, just trying to help people find a solution. But, ad blockers should not be blocking Adobe, either.

    droopy