P: Every uploaded image is flagged with the "content credentials" error.

Not resolved. I’m getting it consistently with my OWN images of my own character… images i made specificaly to be used as reference. they work fine with other models - i’ve spent the day comparing a number of them. So… congrats - you adobe folks seem to have managed to nerf Firefly to the point that it’s virtually unusable while your competitors forge ahead.

As fotos não estão carregando, sendo assim não tem como fazer vídeo com referência pois não carrega, e vídeos não tem como pegar vídeo de referência, não sei se é porque uso no celular mais nada da
Quando vai por alguma foto fica aparecendo isso , e o problema não é a foto pois já utilizei ela em outros momentos aqui mesmo no adobe , tem hora que aparece no meu caso apareceu só 2 vezes , porém agora não vai de jeito nenhum, quando não aparece esse aviso da foto , fica todo cinza como se tivesse carregando mais não carrega , o problema não é minha Internet, acho que deve ser algum bug porém eu preciso da plataforma, já tem um dia que não consigo criar nada por conta disso 

Hi ​@TJ JWC,

Is this in video generation only or also in image generation. If in image generation, can you please upload a screenshot of the full browser window with the error and tell us your OS and browser?

Thanks,

    droopy

For months now I am unable to upload any image to Firefly. I tried all suggested fixes (restart, clear cache, change browser, incognito mode, screen grab image, etc.) and none work. There is no specific image that has the issue- all kinds of images get the same  'Content Credentials' warning. This has nothing to do with the image type, so please do not reply with " we're sorry... please upload the image you were trying to use" . This is a Firefly bug that needs to be fixed ASAP.

FireFly is rejecting original images for text-to-video generation due to alleged Content Credentials

System: Windows 11, Dell workstation (custom high spec for video/photo editing, Intel based)

Task: to animate a product photo taken in studio and edited in PS desktop (Enterprise license) in form of a slow motion rotation on a generated background with video-gen AI tool. 

Issue: after attempt of uploading reference frames with the product photo (png + alpha, png or jpg) error message is displayed saying:

“This image has Content Credentials that indicate it can't be used with generative AI features.”

Files are originally taken by myself. Never being enhanced or treated with any AI tool. Just plain macro photography. 

Troubleshooting so far: 

- Trying different file types (png, png+alpha, jpg)

- Stripping files from any metadata before uploading

NO SUCCESS. 

I have a feeling that the amount of rejected files grows everyday. It’s almost like every single photo being rejected on the above mentioned grounds. 

 

Hi Mohamed29678166r7ds,
Thanks for reaching out!

We’ve started seeing similar reports from Enterprise users. Is your plan Individual or Enterprise?
Could you let us know if the issue also happens on Boards?

Let us know what you find.

​​​​​​​Hajar

Hi,

I’m on the Firefly Premium plan.

Whether I use my own pictures that I took with a camera, or my own Firefly-generated images, to use as a reference image in a video, I always get the error: "Upload another image: This image has Content Credentials that indicate it can't be used with generative AI features."

Here’s a random image we took with our camera that still gave us the same error message:

I’ven facing tis issue too. Tested it with several images which I’ve taken or created. even after having removed meta data. Not even a screenshot works. We tested it in our organistation with several computers and assets. After some weeks, today I tested it again with new images. Same problem. We cannot use at all Firefly since this problem occurs. Yet we subscribed with an major AI platform to create Videos, as it seem like Adobe is a bit sleepy in fixing heavy bugs like this :-(

The image has Content Credential on every image which I am loading. Even - as a test - a simple image with a few written letters.
I try with a white background with a sample text. I try with other background color. I use .png or .jpg extension to save files. What is the solution?
Thanks