Participant

Sticky

P: Firefly won’t upscale images but it still takes credits

Forum|Forum|1 month ago
June 8, 2026
41 replies
406 views

I am trying to upscale my images, I will start the process and Adobe will deduct credits but the image never generates or appears in my generation history.

Pinned Reply By Hajar Toutsi

Hi everyone!

We hear you, and we're sorry for the disruption this has caused.

A fix has been implemented and is currently going through testing. We're expecting it to be live on Thursday, June 11th. We'll update this thread as soon as it's deployed.

We really appreciate your patience while we work through this!

Hajar

Sramey

Participant

I have photos in a PowerPoint slide presentation. I right click on the photo, select Edit Picture, select Upscale, then receive message: Something’s wrong on our end. Please try again later.

Mary+CE

Participant

I also have had that problem; the image changes very little despite detailed prompts for revision; yet the credits are taken.

marcusm26493152

Participant

Any sign of this being resolved? its ridiculous.

Candice+Addicoat

Participant

Upscale keeps saying try again.

KillerRabbit

Known Participant

I ended up using PS for upsizing instead, but I think I lost 120 credits doing it through Firefly. Didn’t finish and got an error message.

FedeV6

Participant

I'm having the same issue. What's happening with this feature?

Hajar Toutsi

Community Manager

Hi everyone!

We hear you, and we're sorry for the disruption this has caused.

A fix has been implemented and is currently going through testing. We're expecting it to be live on Thursday, June 11th. We'll update this thread as soon as it's deployed.

We really appreciate your patience while we work through this!

Hajar

O

Oh.N8

Hey @NordEmber

Help us, help you.

UpScaling Request of information
To help us look into this further, please share the following:

Original image you tried to upscale, provided in a zip file (to preserve the original details of the image)
Settings you selected for the upscale

Credits deducted for the operation

Cheers

Nate

O

Oh.N8

Hey @KillerRabbit

Help us, help you.

Could you kindly provide the following info?

UpScaling Request of information
To help us look into this further, please share the following:

Original image you tried to upscale, provided in a zip file (to preserve the original details of the image)
Settings you selected for the upscale
Credits deducted for the operation

Once you’ve shared the requested information, we’ll be glad to assist you.

Cheers

Nate

KillerRabbit

Known Participant

Where do I send the image? I’m not posting my work here. It’s a project I’m working for someone. As most people know there is a backlash for working with any kind of AI even upscaling images.

KillerRabbit

Known Participant

Charged for upscaling in Firefly 5 and it never finished (3x)
Set generated image to 2x upscale and it never finished. I tried that 2 more times it never finished. Got a Something went wrong message.

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