P: Firefly won’t upscale images but it still takes credits

Bilder Hochskalieren nicht möglich!

I am using Adobe Firefly on my Windows laptop, and for the past three days I have been experiencing an issue with the Upscale feature.

Whenever I try to upscale an image, the process keeps running and shows the "processing" status, but no result is generated, even after waiting for an extended period.

Could you please look into this issue and advise on any possible resolution?

I have been experiencing the same issue. Also tried clearing my cache, closing the browser and restarting the computer. Using Google Chrome in a mac environment 

Firefly Image 5 can't upscale or retouch images. The app hangs for 15-30 minutes and returns an error, and this happens about every hour. I purchased a subscription, but I can't generate or edit content because your app simply doesn't work.

Upscale Not Working
Every time I try and use the Firefly upscaler, it just sits with the loading bar going across and never finishes. Any idea why? I’ve done the stuff I’ve seen here, cleared the cache, different browsers etc. I have unlimited use of the feature apparently according to my plan.

Hey ​@MrBeedle and ​@TaffyMach 

Have you tried a different browser?

Update:

After many hours of rendering animation 🔄️⏳, an error message showed up, but the used credits were not refunded.

 

[PII removed by Mod]

I also have the same issue.

not much more to add.