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KatarinaJovanovic
Community Expert
Community Expert
September 10, 2023

P: Genfill missing download

  • September 10, 2023
  • 18 replies
  • 3190 views

A few users now are reported missing a download button to generative fill on web.

Instead what they see is 'edit in express' (see attachment).

 

 

This topic has been closed for replies.

18 replies

Participating Frequently
October 20, 2023

I'm using what ever the latest version on mobile is. Not sure of the exact version number. Long pressing on the image doesn't have the option to save the image either 

MassC
Legend
October 19, 2023

@@mj that is a good call, but based on the image that @KatarinaJovanovic shared, this might be different. @Brickflair32368104ixfx if you long press on the image do you get the option to save? 

 

@mj
Community Expert
Community Expert
October 19, 2023

Hi @CMass,

 

I'm not sure if this is a potential solution.

 

"Thank you for flagging this. If you expand your browser to be larger, you will see the remainder of the dialog box and a blue "Continue" button. You can also try reducing the zoom on your browser. I will flag this for our team to improve. Thank you"

 

Quoting this thread: https://community.adobe.com/t5/adobe-firefly-bugs/i-cannot-able-to-download-my-photos-from-adobe-firefly/idc-p/13854720

 

hth

mj

MassC
Legend
October 18, 2023

@Brickflair32368104ixfx Thank you for the update. Can you share the exact version of Chrome? 

Participating Frequently
October 17, 2023

I tried using Google Chrome on the same device and also tried on my Samsung s22 and am still having the same problem

MassC
Legend
October 17, 2023

@Brickflair32368104ixfx Does it work in any other browser? or Device? 

Participant
October 17, 2023

In generative fill there is no download option to save your works please solve issue fast

Participating Frequently
October 17, 2023

I'm having this exact same issue, using a Samsung Galaxy Tab S8, and the browser I'm using is Microsoft edge.

MassC
Legend
October 15, 2023

@KatarinaJovanovic  I've seen a couple. Do you know what device or browser they are using? Need more details.