Participant

Sticky

P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|2 months ago
June 19, 2026
210 replies
4023 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Tarun Saini

Hi everyone,

To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Firefly.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

J

Jovial_Jubilee107a

Participant

Where the fuck is my credits I paid for?!? Why doesn’t Adobe work?!? I’m so tired about asking for m,y credits

S

satisfied_factec11

Participant

Same thing happening here

firefly.adobe.com.har

W

Whispering_friendshipb116

Participant

Hi Tarun,
I am using Adobe Firefly from an Android tablet and I don't currently have access to a Windows/Mac computer, so I cannot capture the HAR file using Chrome DevTools.
I can provide screenshots and screen recordings of the issue instead. Please let me know if that would be acceptable, or if there is an Android-compatible way to capture the required HAR file.
Regards,
Vidya

W

Whispering_friendshipb116

Participant

Hi Tarun,

I have reproduced the issue and attached the HAR file for investigation.

Please review it and let me know if you need any additional information.

Regards,

Vidya

M

Mystic_leader6eb8

Participating Frequently

estou com mesmo problema a mais de 1 semana
no meu computado
mas no meu celula funciona normalmente

C

casual_Whisper13b4

Participant

why is it that everything is working except the 15 second video generation? i have enough credits despite that i keep being deducted for videos that don’t load. I am cancelling my subscription. had i known that the unlimited video generations meant i would have to do only 5 seconds at a time, i would not have signed up for the extra work required to get through 1 minute of video.

T

Thomaswoody

Participant

Hello, for the last two days, I have been experiencing issues with the image-to-video generator with Seedance 2.0. It doesn't seem to work; it just comes up with this: "Something went wrong. Please try again later."

I had the same problem a month ago, and now it's back.

Could you please forward this issue to your engineering team?

F

Fearless_Flairedde

Participant

mon fichier har. je suis bloquée aussi

firefly.adobe.com.har

E

Eccentric_Lark19ff

Participant

same thing happening

firefly.adobe.com.zip

S

Serene_youthb164