Participant

Sticky

P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|1 month ago
June 19, 2026
160 replies
2395 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Tarun Saini

Hi everyone,

To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Firefly.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

DRITION

Participant

ME TO SAME PRO

Shidemon

Participant

This is my har file, where the issue is same, something went wrong, please try again later
https://drive.google.com/file/d/1mMs4hNra9fia_ZG-uWn-SUOaeN0aTirK/view?usp=drive_link

Tarun Saini

Community Manager

Thanks for sharing the HAR file. I have shared it with the team internally and will keep you posted once I hear anything from them.

Regards,

Tarun

A

Anbas

Participant

https://drive.google.com/file/d/128rd0KP07SOOWPs8mq5lGyHf51S6DcM1/view?usp=sharing
this is my har file, where the issue is same, something went wrong, plese try again later

Tarun Saini

Community Manager

Hi @Anbas,

Looks like it hasn’t captured all the info. Please try using the Firefly, and if you get an error, try fetching the HAR file again.

Regards,

Tarun

A

Anbas

Participant

hi this is my new har file :
https://drive.google.com/file/d/128rd0KP07SOOWPs8mq5lGyHf51S6DcM1/view?usp=sharing

E

el4gato

Participant

Yes even with a simple prompt

G

giovannic12860684

Participant

link:

https://we.tl/t-MtgjqyFeoQAhVWpZ

Tarun Saini

Community Manager

Hi @giovannic12860684

Can you please share again? The link you shared is running into a loop.

Regards,

Tarun

G

giovannic12860684

Participant

Grazie, in questo momento Gemini Nano Banana funziona!

C

Chiara_dmax

Participant

Io non ricevo un OOPS, ma mi è impossibile utilizzare prompt e immagini di riferimento

Praticamente Firefly Video non si inizializza correttamente. L'interfaccia viene caricata, ma il campo per inserire il prompt e i controlli per caricare le immagini di riferimento non sono interattivi e non è possibile utilizzarli.

Nella console del browser viene visualizzato il seguente errore:

Error getting input settings: input media name is not available

La richiesta a:

https://arks-client.adobe.com/v2/.../settings

restituisce un codice HTTP 200 OK, ma il contenuto della risposta è il seguente:

{
  "default": {
    "settings": {}
  }
}

Il problema si verifica con diversi modelli video, nonostante il mio abbonamento Firefly Premium sia attivo e siano disponibili crediti Firefly sufficienti.

Ho già effettuato diverse verifiche:

provato con modelli differenti;
verificato che il piano sia attivo;
confermato la disponibilità dei crediti;
svuotato cache e cookie;
provato con browser differenti.

Il problema persiste e sembra che il backend restituisca una configurazione vuota (settings: {}), impedendo al generatore video di inizializzarsi correttamente.

Dobbiamo aspettare che risolvano?

Tarun Saini

Community Manager

Hi @Chiara_dmax @giovannic12860684 @haryomij @user10083827

Could you please share the HAR file here, as per the pinned post above, so we can investigate the issue? You can upload the file to a cloud storage service and share that link here.

Regards,

Tarun

C

Chiara_dmax

Participant

I was recording requests to generate HAR file and the page is running correctly 😍 maybe was just a small server latency period, now I can insert a prompt and a reference image using firefly video and veo 3.1, Thanks for your reply anyway

G

giovannic12860684

Participant

Stesso problema, Gemini Nano Banana non funziona

H

haryomij

Participant

still error, even if just a simple prompt

U

user10083827

Participant

yes, me too

E

el4gato

Participant

done it

E

el4gato

Participant

repeat

new-tab-page.har

Kartika Rawat

Community Manager

Hi all!

Thanks for your patience. We’ve escalated the issue to the product team, and they are working on the bug. We’ll update the thread once we hear from them.

Kartika

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