P: I keep getting "Something went wrong. Please try again later."

Forum|Forum|3 months ago
June 19, 2026
252 replies
5036 views

I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

Pinned Reply By Tarun Saini

Hi everyone,

To help us investigate this further, we'd appreciate it if you could share a HAR file. Please follow the steps below to capture and attach it:

Open Google Chrome.
Press F12 on your keyboard (or right-click anywhere on the page and select Inspect) to open Developer Tools.
Go to the Network tab.
Enable Preserve log by checking the box at the top of the Network panel.
Reproduce the issue in Adobe Firefly.
Once the issue occurs, return to the Network panel.
Right-click anywhere within the list of network requests.
Select Save all as HAR with content.
Save the .har file to your computer.
Reply with the saved HAR file attached so our team can review it and investigate further.

Regards,

Tarun

Show previous replies

A

Alluring_Twilight1a59

Participating Frequently

my har file

community.adobe.com.har

A

Alluring_Twilight1a59

Participating Frequently

I tried AI Assist in photoshop and i went ahead to top up credits, 3 days later then I started getting this error. Tried logging in and out,clearing cache, still nothing works. You charged me and now you are wasting my time. Not only did you hinder my work, you also costed me extra time looking up how to deal with it. Give us a fix RIGHT NOW. I’m beyond frustration.

D

different_thinking9759

Participant

I had the same problem and IT CHARGED ME CREDITS! I lost 30 credit for an error message.

Participant

Participant

I've had this problem for two weeks now, but I don't have time to deal with it because of my work—which I have to do the old-fashioned way... you know? Like back when I paid less?

fix it !

S

skillful_protector58a6

Participant

Been facing the same problem for the past two weeks, it’s really annoying, cause I wasn’t able to generate anything at all.
WASTE OF TIME AND MONEY!

C

Celestial_wisdom6c7f

Participant

its not working I am facing this issue for past 3 days

A

Atomic Dogg

Participant

wtf?! This IS a thing and that is your best suggestion? Not everyone uses Chrome, Tarun! It’s ridiculous to assume that. If this keeps happening and wasting your customer’s time, soon they will not be using Firefly or Adobe products at all. We pay too much for this kind of incompetence. Fix it.