Participant

StickyAcknowledged

P: I keep getting "Something went wrong. Please try again later."

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I'm trying to create images with Gemini Nano Banana and often, it doesn't generate the image and displays the following message:

"Something went wrong. Please try agin later.".

I tried last night and it didn't work, and now, this morning, it doesn't work either. It’s not the first time it happens. It's frustrating because I have credits to use before they expire in a few days and if I can't use them, I lose them.

This topic is closed to new replies. Start a new post to keep the conversation going.

Pinned Reply By Gabriel Grundler Y.

Hey, community!

As this issue with Nano Banana has been resolved for some time, we will be closing this thread.

Please create a new post with details about the issue you're experiencing.

When users comment "I'm having the same issue" on older posts, it becomes difficult for us to track and investigate individual cases effectively.

Creating a separate post with relevant details and examples will help us better understand and address your concern.

Thanks!

Gabriel

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SCATUSH92 GRAPHIC EDITOR

Participant

Hello, the problem persists. Since last night it has continued to generate errors. It is impossible for me to work. Please resolve this as soon as possible.

Thank you.

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PPPhil

Participant

Unable to work with Firefly using models other than “Firefly Image” in text to image generation yesterday, logged on today to find the issue still persisting

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PPPhil

Participant

Just tried generating another image using Gemini 3.1 (w/ Nano Banana 2) and it worked again! Fingers crossed that it stays that way

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robeyat26571430rj5o

Participant

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shinomini

Participant

I'm also having that problem too. Please do something

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AndresConcha

Participant

Same Problem

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N8.

Hey @j0hncs

Something went wrong

A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Regarding your prompt you may want to simplfy it a bit. one clear action tends to work best

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j0hncs

Participant

i lost 500 credits why? it wasnt my fault that something went wrong

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Hajar Toutsi

Community Manager

Hi j0hncs,
Thanks for writing in,

Your credits are deducted IMMEDIATELY when you click Generate. If the generation fails and you see an error (like your case), the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.

If you notice that credits were not returned after an error, this indicates that a generation did complete successfully. In that case, you can check under Files > Generation History to see if the video was stored there.

Let us know if you were able to find your deducted credits or the generation stored in the history

Hajar

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andy420811

Participant

same problem

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keithdotchua

Participant

same here. failed mutiple times and credit were deducted. how do i check how many times it failed and credit were deducted? i would think at least 2200 credit were deducted incorrectly. please let me know how you would address this. Thank you.

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Hajar Toutsi

Community Manager

Update:
For anyone who’s still having this issue, please try clearing the site’s cookies and try again.

Hi everyone,

Thank you all for sharing the HAR files with us, they were very helpful in the investigation.

We’ve received an update from the product team confirming that this issue should no longer occur. However, if you happen to encounter it again, please let us know by replying to this thread (including the model and prompt used + a screenshot) so we can follow up promptly.

Thanks again for your support and collaboration!

Hajar

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s686

Participating Frequently

Something went wrong

Please try again later.

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firefly.adobe.com.har

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