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Known Participant
May 12, 2023

P: No favorites showing up

  • May 12, 2023
  • 16 replies
  • 1970 views

I have saved several images as my favorites, but my "Favorites" page is blank when I click on the link. 

This topic has been closed for replies.

16 replies

Participant
March 4, 2024

This is happening to me too. I've been collecting images to use as inspiration for a book and now they are all gone! What should I do?!

Inspiring
January 9, 2024

Hi, just lost all my preferred! Windows 10, Chrome updated. I purged the browser cache an d cleaned the history and once logged in again to Firefly, all the preferred were lost.

So the preferred immages are somewhat connected with the browser cache? 

No advise about it?

Ziv85
Participating Frequently
June 7, 2023

Yes, I see it now, I just made a little check to cover all the options.

Anyway, in the original browser the data got wiped anyway not sure why, the cache cleaning was after it stopped showing any images... I'll try to create new ones and see if it get deleted.

Very weird tho, shouldn't happen like this.

Participant
June 7, 2023

Thank you @Tracy.H . My issue was resolved. I had favorites in different browsers. I expected the images to save in the cloud across browsers, so hopefully this gets some votes when the team can get to it. It'd be nice to keep favorites there, including the prompts. Great job to everyone so far and can't wait to see what this will become. 

Tracy.H
Community Manager
Community Manager
June 6, 2023

@Ziv85  Favorites will be saved to the local browser. They will not persist when switching to a different browser or machine, using an incognito browser, or if you clear your cache

Ziv85
Participating Frequently
June 6, 2023

I'm sorry in advance if posting duplicate messages, it seems I can't post my message.


Thank you for replying back.

Browser: Microsoft EdgeVersion 114.0.1823.37 (Official build) (64-bit)

OS: Windows 10 Pro

Developer: No unusual errors or anything.

 

Tried to logout and login again, clean cache also.

Since then I created a new image it's working when refreshing and all, but checked with different browser (Chrome) and the image does not appear in there... looks like the browser is saving the data or something? and it's not on an online storage or something... which is kinda weird, it means if someone will clean cache or install a new browser, everything will be deleted.

 

I'd a bunch of images 30-40 before the wipe, full of images I've made, suddenly all was gone.

Now only 1 image appearing which I've made today (only in Edge, in Chrome it's not there).

Adobe Employee
June 6, 2023

Ziv85-

Can you do the following things to help us identify the source of the problem:
- let us know what brower and OS you are using.
- make sure you are not using incognito mode
- Look within your developer console in the browser for errors when accessing favorites page or adding favorite
- If on chrome, install this chrome addon and share what the contents of your Origin Private File System are: https://chrome.google.com/webstore/detail/opfs-explorer/acndjpgkpaclldomagafnognkcgjignd

Ziv85
Participating Frequently
June 4, 2023

Any updates? No one from Adobe can respond or let us know what is going on with it? Hours and days spent on creating images and over 40 of them just wiped.

Ziv85
Participating Frequently
June 1, 2023

Hello, same just happened to me, I entered just now to adobe firefly and it seems that all my work has been wiped from the favorite images, what is going on with it?

 

Known Participant
May 13, 2023

I have rebooted and logged out and signed in again. Have enough HD space. I then used the Safari browser and tested it by favoriting one image. On this browser only 1 image showed up on the favorites page: the one I had just favorited, but none of the others:(.