Participant

Sticky

P: Problem with Prompt Declined error for generations

Forum|Forum|6 days ago
March 24, 2026
30 replies
171 views

I am confused about the rejection of my prompt.
I used Firefly out of Lightroom classic and the new feature of “Edit with Firefly” I have a photo of my manniquin I use for practice light setups and in one photo the eyes are blurry and with the prompt
“replace the blurry eyes with realistic looking blue eyes “ I receive the message

Prompt declined
One or more words may not meet User Guidelines. Try changing your prompt.

Any feedback what I am doing wrong?

Pinned Reply By Hajar Toutsi

Hi all,

Thank you for bringing this issue to our attention.

We’ve noticed that the error is consistently triggered when using the Firefly Image 5 model with an uploaded reference image. Based on the reports we’ve received, most of the prompts and images affected are within the user guidelines, so we appreciate you reaching out to clarify this.

The matter has already been escalated to the appropriate team for further investigation. We truly value your patience and proactive engagement while we work toward a fix.

Hajar

timestreasuredstudios

Participant

Problems with sky replacement today. Attempting to adjust previously successful attempts are failing today. Attached is the successful version of what throws an error today.

E2foto

Participant

I was using Firefly yesterday without issue. Today I am trying to retrace my steps using very similar prompts that worked previously, but I every 5out of 5 attempts, I receive the message tthat “Prompt Decline: One or more words may not meet User Guidelines. Try changing your prompt.” My prompts are not bad. They are things like “create trails of color against a black background that lead to a bar chart visualization.”

Manan1816

Participant

Firefly Gen 5 Is not working to edit images , when entering even simpler prompt it's saying that's prompt is wrong , Firefly gen 5 is not working to edit image s
Firefly gen 5 which is used to edit images is not working with prompt , even entering for simpler prompt it's saying that prompt is not right , even asking for background change its saying prompt is not correct, I'm paying For these tools and I'm unable to use these please fix as soon as possible

Hajar Toutsi

Community Manager

Hi all,

Thank you for bringing this issue to our attention.

We’ve noticed that the error is consistently triggered when using the Firefly Image 5 model with an uploaded reference image. Based on the reports we’ve received, most of the prompts and images affected are within the user guidelines, so we appreciate you reaching out to clarify this.

The matter has already been escalated to the appropriate team for further investigation. We truly value your patience and proactive engagement while we work toward a fix.

Hajar

DannyLB

Participant

As a customer I expect the apps I use to function properly. Firefly is giving me the following error message: Prompt declined. I am using my own image and I’m not doing anything different that I have been doing previously. I and other customers would expect to be compensated, we cannot use a feature or function we are paying for.

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Erin32160754kowv

Known Participant

The only thing that changed from the prompt where an image was generated and the one where I was given an error message was the addition of a reference image. Proof that Adobe is using incorrect error messages to try and cover up the fact that their service does not function properly and to try and blame the user when in fact it is not the users issue at all. ONCE AGAIN, I AM ASKING YOU TO ACKNOWLEDGE THE FACT THAT FIREFLY IS STILL VERY MUCH A BETA PRODUCT THAT YOU SHOULD NOT BE ASKING USERS TO PAY FOR

DannyLB

Participant

I totally agree. Additionally our money should be refunded or credits should be given for future use.

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Erin32160754kowv

Known Participant

Proof that Adobe uses LYING error messages to blame the user when it’s not the user’s issue. The only thing that changed from the first prompt to the second where it would not generate anything is the addition of a reference image. If Firefly cannot handle a reference image and it simply shuts down and will not function then DON’T PROVIDE THE OPTION TO ADD ONE. YET ANOTHER EXAMPLE OF HOW FIREFLY IS NOT READY TO BE A SERVICE THAT WE PAY FOR IT IS STILL VERY MUCH A BETA PRODUCT

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Oh.N8

Hey @Erin32160754kowv

There are certain images that may not necessarily work. Busy images.

The image below could be an example of a busy image. Firefly may struggle to identify exactly what the main subject is in the image.

The image below is an example of a clean image. The subject is clear and easy to understand.

I look at using these tools as an assistant. AI is still in it’s infancy. Each new model is going to improve.

Cheers

Nate

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Erin32160754kowv

Known Participant

Nate, I was not trying to remove the background. I was trying to generate with a reference image. If you scroll to the top of this thread you will see that it indeed is a known problem that is absolutely an Adobe issue. I too see AI as a tool, but when the tools that I pay a lot of money monthly to use are clearly not functioning properly it gets very frustrating, very quickly. I didn’t ask for an AI lesson from a random user, I use these forums as the only avenue available to communicate with anyone at Adobe about the issues that I confront daily while using their products.

WeekendWarror

Participant

The edit function doesn't work at all it keeps rejecting all of my scripts. Short long it doesn't matter.
I can create a image but as soon as I go in to edit that image and make changes it tells me “

Prompt declined

One or more words may not meet User Guidelines. Try changing your prompt.”

It doesn’t matter if the edit script is simple like “Change the word it to the” or if it is complicated. Nothing works.

O

Oh.N8

Hey @WeekendWarror

For correcting text, AI struggles with text plain and simple.
To Add Text or Copy: Adobe Express is a much better choice

Adobe Express is a free app

Benefits
Able to change the text at later date.
Change the font, the size, the colour, the format and much more.

Let’s say you have an image you like and would consider using again: Adobe Express is a much better choice.

cheers

Nate

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Erin32160754kowv

Known Participant

Firefly rejects ALL PROMPTS on MULTIPLE DIFFERENT BROWSERS AND MACHINES
What about this prompt is not allowed Adobe? Or could it just be the fact that ONCE AGAIN YOUR SERVERS ARE NOT WORKING AND INSTEAD OF BEING HONEST ABOUT IT YOU ARE JUST TRICKING PEOPLE INTO SPENDING ALL OF THEIR CREDITS BYT ADJUSTING THEIR LANGUAGE WHICH HAS NOTHING TO DO WITH WHY FIREFLY ISN’T WORKING.

For the crackpots at Adobe that are inevitably going to reply to this with their favorite distract and deter method “WhAt BrOwSeR aRe YoU uSiNg” Mozilla, but I tried on Chrome as well.