Participant

Sticky

P: Problem with Prompt Declined error for generations

Forum|Forum|6 days ago
March 24, 2026
30 replies
171 views

I am confused about the rejection of my prompt.
I used Firefly out of Lightroom classic and the new feature of “Edit with Firefly” I have a photo of my manniquin I use for practice light setups and in one photo the eyes are blurry and with the prompt
“replace the blurry eyes with realistic looking blue eyes “ I receive the message

Prompt declined
One or more words may not meet User Guidelines. Try changing your prompt.

Any feedback what I am doing wrong?

Pinned Reply By Hajar Toutsi

Hi all,

Thank you for bringing this issue to our attention.

We’ve noticed that the error is consistently triggered when using the Firefly Image 5 model with an uploaded reference image. Based on the reports we’ve received, most of the prompts and images affected are within the user guidelines, so we appreciate you reaching out to clarify this.

The matter has already been escalated to the appropriate team for further investigation. We truly value your patience and proactive engagement while we work toward a fix.

Hajar

Show previous replies

luke_0805

Participant

When using Firefly Image 5, and using ANY reference image, all Prompt are declined

O

Oh.N8

Hey @luke_0805

Could you provide us with an example of the Reference image? This helps us help you.
What about the other models? Does the image work?

Cheers

Nate

peterl82656149

Participant

I´m having the same issues with Image Model 5, no prompts work, it gets
Prompt declined
One or more words may not meet User Guidelines. Try changing your prompt.

I´ve tried lots of different prompts and none of them works

peterl82656149

Participant

I´m having the same issues all day as well.
I´m using this prompt with Firefly Image 5.

“

Top-down view of duckweed floating densely on a freshwater lake surface. Many small round bright green fronds in pairs and clusters, covering most of the frame. Some gaps between fronds reveal turquoise/teal water surface below. Viewed from directly above. Flat graphic illustration, not watercolor, not painterly.

Style: Clean modern 2D flat graphic board-game/children's book card illustration: soft simplified shapes with thin even outlines where needed, large flat color areas with smooth airbrush-like gradients, low–medium contrast, bright cheerful palette, subtle grain/speckle texture, neat graphic finish, no harsh shadows, not photorealistic. Clear slightly thicker dark outline around main subject (comic-style linework), consistent line weight, crisp edges.”

It worked once when I didn´t upload a reference image. But now nothing works, not even a shorter prompt. I´ve tried all kinds of variations

O

Oh.N8

Hey @peterl82656149

Remove the word “Children”. Firefly will not generate anything related to children.

Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.

Cheers

Nate

O

Oh.N8

Hey @Ocean_Conceptz

In cases like this I use Adobe Express
How to Add Text to Video in Adobe Express

Benefits: Free option
Adding text

change the font, the colour, the size, the layout just to name a few things: at anytime in the future.
There is the option to animate the text or assets.
Add additional elements.

As mentioned, there is a free option for using Adobe Express.

Cheers

Nate

Ocean_Conceptz

Participant

I have tried several times to get an apostrophe and it keeps telling me its not allowed.

Hajar Toutsi

Community Manager

Hi GermanInColorado,

I ran a quick test using your reference image and prompt, and was able to generate successfully with partner models.

While we continue investigating, please try using partner models as a temporary workaround, since they don’t trigger the warning.

Thanks for bringing this to our attention.

Hajar

O

Oh.N8

Hey @pnwlife

Could you provide a screenshot and your prompt?

Could you provide a few more details by what you mean?

Common problems

Trademarked / Copyright
Political figures / Celebrities
if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

K

Kira33894581ovjm

Participant

I generated an image of a kid in pajamas outside on her lawn at night gazing at the stars with no issue. This is a test image of a very short whimsical film idea. It would not take the Edit prompt, though, of turning off the house’s interior lights (which I didn’t ask for interior house lights in the first place). Edit: This is using Firefly 5 as the generator.

O

Oh.N8

Hey @pixel orders

Thank you for your message.

We need additional information to understand what is happening. Can you please reply with the following information:

What model(s) are you using?
Could you provide a screenshot and your prompt?

Could you provide a few more details by what you mean?

Essentially, could you provide a bit more context.

Cheers

Nate

O

Oh.N8

Hey @MonDak

Thank you for your message.

We need additional information to understand what is happening. Can you please reply with the following information:

What model(s) are you using?
Could you provide a screenshot and your prompt?

Could you provide a few more details by what you mean?

Essentially, could you provide a bit more context.

Cheers

Nate

MonDak

Participant

After the initial image is made, the only thing I can do to improve my image is to erase, nothing else, or I am shut with PROMPT DECLINED.

O

Oh.N8

Hey @MonDak

Could you provide us with an example of your prompt and any images that you were using?
This helps us help you.

Cheers

Nate

MonDak

Participant

I found that if I close down Adobe completely and come back in, I don’t get the Prompt Denied as much. I have attached what I wrote a few times now, can’t you use that? Once I am denied, a cat with sad eyes pops up, and nothing much can be done once that happens. I could take a screenshot, but not sure where to put the attachment. It is bad enough that I am wasting much of my time on this issue, but then I get charged 10 credits each time I try to change anything after the original charge to make an image. Adobe is great in many ways in the first attempt. If you need to make changes, that's where a person is screwed. You can only do one change at a time, and even then, you have to be careful because it will change something else somewhere in the image that you have to be careful about. If you tell it you only want to make one change, it won’t make any change, or it will do multiple changes anyway. Very frustrating.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded