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Stephen Shankland
Known Participant
March 23, 2023

Received the "You're In" Email but having access issues

  • March 23, 2023
  • 324 replies
  • 32014 views
I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?
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324 replies

Participant
April 1, 2023

Heya, 
I received the "You're in" email for the firefly beta on March 26th and tried to use an adobe account attached to that same email to login but I still have the  "request access" button showing up on Safari Desktop, 
I have followed the steps from the Discord and that led me here.

Thank you for any help.

Participant
April 1, 2023
As in many other posts, I received the "You're in!" email but the screen remains "Request access" and is unusable. I logged out/logged in, used another browser, cleared the cache, and input from the form. Is there anything else we can do?
Participant
April 1, 2023

Hi,

When I sign into adobe firefly I get the following error message despite getting the invite to join the Beta program "Sorry, your access has been denied You are ineligible to use this product or service due to the Service Eligibility Requirements. Learn more"

what should I do?

Participant
March 31, 2023

Hi, I have two email addresses with my Adobe account. I got the email secondary thinking it was primary as the Beta request. Now I have been granted access but it still thinks I have not applied...

How do we fix this?

Thanks

Greg Gillespie

Known Participant
March 31, 2023

What is that a response to? If "you're in the same boat," then yes: It is a bug.

LeninCuadra
Participant
March 31, 2023

Ok, that's great that's not a bug, I was hiding my email with the Apple ID feature and thought that was a problem. Been said that I'm in the same boat as everyone here!

JCBrookins
Participant
March 31, 2023

Hi, I also recieved the "You're in" e-mail... but can not access firefly.

I filled out the form in Tracy.H's reply... please let me know if there is anything else I need to do.

I'm very excited to gain access and see what firefly is capable of.

thanks!

Known Participant
March 31, 2023

Why DIDN'T they check, that is.

 

Which brings up another question: Where's the Edit button here?

 

Unreal.

Known Participant
March 31, 2023

Let's take a look at how Adobe caused this problem:

"You must have an Adobe ID associated with the email address you provided."

 

Why did Adobe check this BEFORE sending invitations? The first response to registration should have been, "We can't find an Adobe ID associated with this E-mail address. Please create one or correct yours." Why did Adobe send "You're in!" messages to invalid E-mail addresses?

 

DUHHHHH

Mia Lynn
Participant
March 31, 2023

I have the same issue, I got the "you're in" mail on monday, I filled out the form 2 Days ago. I defently used the same mail adress, fot the access request and my adobe id. I tried multiple browsers on mobile as well es desktop, with browser hard reset. Still didn't work, and since I did not get any response after filling out the form, I'm now posting. I hope anyone can help me resolve the issue.