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Stephen Shankland
Known Participant
March 23, 2023

Received the "You're In" Email but having access issues

  • March 23, 2023
  • 324 replies
  • 32011 views
I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?
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324 replies

Participant
May 10, 2023

Can you please investigate my access. I had already completed the form for assitance over 30 days ago but not heard anything (other than a marketing email about it). Please help.

Participant
May 9, 2023

I am having issues with access. I have received the "You're In" email however, when I log in, the Request Access button is still there. I have gone through the following basic troubleshooting steps

 

- Log out and Log back in

- Clear Browser Cache

- Changed Browser

- Disable AdBlocker

 

Plese Help

Participant
May 9, 2023

I pressed the Request Acces button, a couple of days later I received the You're In email, but I when I press Generate, I can only see the video and nothing else.

 

I am logged in with the right email, same as when I was logged in when I pressed Request Acces and same as I received the You're In email on. 😞

Participant
May 8, 2023

Hi there! I got my "You're In" letter a month ago and I started using Firely right away and everything was fine at first. For the last couple of weeks I was unable to access https://firefly.adobe.com/ , the landing page just doesn't load at all. All I see is a blank page. I tried logging out (I only got one Adobe ID) but it didn't help. What could be the problem? Thanks!

Participant
May 8, 2023

Hi, I received the mail "you are in" a month ago but still having access issues, tried most of the solutions but nothing works..

Participant
May 7, 2023

HI, I HAVE THE SAME PROBLAME. PLEASE HELP

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Participant
May 6, 2023

I have the exactly Same Problem André Notting helps..

Participant
May 6, 2023

I received the email that I was in. Clicked on the link. Logged on with the email that is associated with my account and it still just sends me to the generic page that requests that I fill out the form for access.. can someone help me get access please?

Participant
May 5, 2023

I'm having the same issue.

Participant
May 5, 2023

Any updates? Still not in... 😞