Skip to main content
Stephen Shankland
Known Participant
Mar 23, 2023 7:00 PM UTC
In Development

Received the "You're In" Email but having access issues

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?
This topic is closed to new replies. Start a new post to keep the conversation going.

371 replies

Participant
May 10, 2023 7:40 AM UTC

Can you please investigate my access. I had already completed the form for assitance over 30 days ago but not heard anything (other than a marketing email about it). Please help.

Translate
Participant
May 9, 2023 5:47 PM UTC

I am having issues with access. I have received the "You're In" email however, when I log in, the Request Access button is still there. I have gone through the following basic troubleshooting steps

 

- Log out and Log back in

- Clear Browser Cache

- Changed Browser

- Disable AdBlocker

 

Plese Help

Translate
Participant
May 9, 2023 2:24 PM UTC

I pressed the Request Acces button, a couple of days later I received the You're In email, but I when I press Generate, I can only see the video and nothing else.

 

I am logged in with the right email, same as when I was logged in when I pressed Request Acces and same as I received the You're In email on. 😞

Translate
Participant
May 8, 2023 3:05 PM UTC

Hi there! I got my "You're In" letter a month ago and I started using Firely right away and everything was fine at first. For the last couple of weeks I was unable to access https://firefly.adobe.com/ , the landing page just doesn't load at all. All I see is a blank page. I tried logging out (I only got one Adobe ID) but it didn't help. What could be the problem? Thanks!

Translate
Participant
May 8, 2023 7:17 AM UTC

Hi, I received the mail "you are in" a month ago but still having access issues, tried most of the solutions but nothing works..

Translate
Participant
May 7, 2023 2:11 PM UTC

HI, I HAVE THE SAME PROBLAME. PLEASE HELP

Translate
andr��e17455419
Participant
May 6, 2023 10:33 PM UTC

I have the exactly Same Problem André Notting helps..

Translate
Participant
May 6, 2023 12:45 AM UTC

I received the email that I was in. Clicked on the link. Logged on with the email that is associated with my account and it still just sends me to the generic page that requests that I fill out the form for access.. can someone help me get access please?

Translate
Participant
May 5, 2023 5:26 PM UTC

I'm having the same issue.

Translate
Participant
May 5, 2023 4:16 PM UTC

Any updates? Still not in... 😞

Translate