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Stephen Shankland
Known Participant
March 23, 2023

Received the "You're In" Email but having access issues

  • March 23, 2023
  • 324 replies
  • 32012 views
I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?
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324 replies

Participant
April 29, 2023

In the beginning of this week all work OK, but now i has similar problem with Request Access button 😞
Please return me my access to Firefly! 
P.S. I filled the form two times of the last three days.

Participant
April 29, 2023

yes same issue, please help. thanks

Cortex7
Participating Frequently
April 28, 2023

Joined Firefly's discord about this problem, and was directed to post here. Received email, yet unable to access (website still just says "Request Access")

gdemet
Participant
April 28, 2023

I've been unable to log in since getting my "You're in" email over a month ago. My email addresses match, I've gone through all the troubleshooting steps, and filled out all the forms posted here and in the Discord group. I did reply to a DM inquiry from an Adobe staffer several days ago, but have not received any reply or resolution to my situation. I am a longtime  Creative Cloud customer and this is not what I am used to expecting from Adobe. Please let me know what my next steps should be. Thanks!

Participant
April 28, 2023

Hey Tracy,

 

Hope you are well. I'm having the same issue. The correct email is registered to the account and i received the email to say 'you're in.' But when going to the site and logging in, access still doesn't grant and the button, 'request access' remains. 

 

Would be great if you have time to assist.

 

Thank you

Participant
April 28, 2023

I have the same Issue.
I have my email with "You are in" but it doesnt works. Still "Request Acces" 😞

Participant
April 28, 2023

I just filled out the survey form.

I am facing a similar issue. 

 

mc31803971
Inspiring
April 27, 2023

I got approved but it's on the wrong email address! Can it be converted?

Participant
April 27, 2023

I also have trouble with this. Got an e-mail today saying I got access, but I don't  🙂

baileymarkham
Participant
April 26, 2023

Was accepted and could not access. Applied again, got accept email and STILL can't log in. 

I've been a paying Creative Cloud subscriber from its introduction. PLEASE guys, get your act together!