Participant

Sticky

Saya tidak bisa save gambar dan sering sekali bug menunggu lama tetapi tidak juga selesai editan nya.

Forum|Forum|3 days ago
March 5, 2026
5 replies
36 views

Pinned Reply By Hajar Toutsi

Hi everyone,

We’ve been able to reproduce the error in the app and have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them.

Thank you all for reporting your experiences and for your patience while we work on a fix.

Hajar

Hajar Toutsi

Community Manager

Hi everyone,

We’ve been able to reproduce the error in the app and have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them.

Thank you all for reporting your experiences and for your patience while we work on a fix.

Hajar

cletusdesesp

Participant

I can not download The imagen I have created today in my phone app. Is there an issue with The app or a problem of your server. Please your help. The message Is : An error has been ocurred. Please, try later.
I can not download The images created today . The message says . Am error has occurred. Try later. The issue Is In my phone app. Please your hep

Hajar Toutsi

Community Manager

Hi cletusdesesp,

Thanks for reaching out.

We’ve received similar reports today from users who can’t download their generations in the app, and we’ve escalated the issue to the product team. They’re investigating, and I’ll share updates once I hear back.

In the meantime, could you let us know whether you’re using an Android or an Apple phone? Also, please try accessing your Generation History from a laptop to see if you’re able to download your files there.

Let us know if this works. We really appreciate your patience while we work on a fix.

Hajar

[Moved to bug reports]

oanderle

Participant

Not able to save my own creations for 2 days

Hello. I get this red error message when pressing the download button on the image (I also get the same error message when downloading from generation history)

Downloads are working on my PC

Hajar Toutsi

Community Manager

Hi oanderle,

Thanks for flagging this.

Could you please confirm whether you keep seeing this error regardless of which model you’re using?

In the meantime, try saving your generations to Favorites by clicking the star icon, then checking the Favorites section under Your Stuff.

If that doesn’t work, please try the Share options for example, opening the file in Express and see if you’re able to download it from there.

Let us know if any of these workarounds help.

Hajar

oanderle

Participant

Hello thank you for your response, it is still not working currently. I have tried to add the image to favorites and download from there under my stuff it was still unsuccessful. I also did attempt to open the image in express however, the screen appears to be stuck at 98% as shown in the screenshot below (I am able to open the image in Express through the app, but not from the Firefly app)

Hajar Toutsi

Community Manager

Hi Pepeks,

Thank you for bringing this to our attention.

Could you please confirm which Google model you were using? Also, does the error occur when you try another model, or is it specific to this one?

Let us know so we can better understand the issue.

Hajar

PepeksAuthor

Participant

Google Gemini 3.1, saya tidak dapat save gambar.

Hajar Toutsi

Community Manager

Thanks Pepeks for confirming.

We’ll escalate this issue to the product team for review.

In the meantime, could you check your Generation History tab to see if you can download your creation there? You might also try saving it to your Favorites by clicking the star icon, then looking under the Favorites section in Your Stuff.

If that doesn’t work, please try the Share options for example, opening the file in Express and see if you’re able to download it from there.