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Hi ​@master_Crystal1395,

Thank you for providing the HAR file. Unfortunately it does not appear to contain any Firefly generation traffic — the log only captured some browser tracking activity and does not include the actual generation request or its error response, which is what the product team needs to investigate.

Could you please re-capture the HAR file following the steps in this guide: https://community.adobe.com/announcements-402/collecting-logs-for-generation-errors-in-adobe-firefly-1625531

The key step to make sure happens is in the instructions: with the Network tab open and recording enabled, actually attempt the generation that produces the error before exporting the HAR file. The generation attempt needs to happen while the Network tab is actively recording, so that the failed request and its response are captured in the log.

Once you have re-captured it with the generation attempt included, please share the new file with me via direct message. Do not post here.

Thanks,

    droopy

Thank you ​@master_Crystal1395 for providing the HAR file.
 

Something went wrong troubleshooting

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.

Other suggestions

1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
3. Clear your browser's cache and cookies (see image below):

 For more details and additional troubleshooting steps, you also check this article as well!

Resources & Suggestions on How to Prompt
Generate images from text descriptions
Writing Effective Prompts
Adobe Firefly Resources

Cheers

Nate