"Something went wrong, Please try again later" while generating images/videos (Ray3)

Hajar Toutsi

Community Manager

10 days ago

Hi emle,
Thanks for speaking about this.
 

To clarify: credits are deducted as soon as you hit Generate. However, if the generation fails due to an error, those credits should automatically be returned to your balance.

If some of your credits weren’t restored after a failed generation, please share the prompt, the model you used, and the error message you encountered. With that information, we can investigate further.


This is not my experience;

same problem.

It is ridiculous to have to “spend” credits on Adobe’s mistakes. Why on earth would you deduct credits if no image is generated??? 

furious

And also they cut credits

I’m losing my cool here, I’ve tried generating different images, tried different reference images, tried erasing cache and cookies, tried logging in and out, nothing seems to work. I got the “try again later” a couple of times last week but today I couldn’t even get one generated image done, all of them “try again later”

: I was generating images using Firefly. I have never done this before. One of the generations failed. "Something went wrong. Please try again later." I got no result, however I was still charged 40 credits for this failed attempt. I can see on this forum that this issue is not being fixed as it is at least 4 months old.

Same thing happening

Same thing, three times in a row. Firefly failed to generate but took 400 credits every time. So, 1200 credits down - zero value. So Adobe of them ...

I am also having the same problem that happens all the time.  Having contacted the staff, but it seems that they didn't really know how to resolve the issue.  

Hi, i'm trying to generate a video from image with Ray3 AI. The app report an issue and nothing is generated but my credits get down anyway. I spent 625 credits for 2 times without a result. Can you readd my this credits? thank you in advance.