"Something went wrong, Please try again later" while generating images/videos (Ray3)

I paid for all these credits and now absolutely nothing is happening!!! I need to finish my work and I want a credit as well!

Michael McGee

This is just about the only thing Firefly can generate rn.

Here is my prompt: “Create a step‑by‑step instructional video showing how to draw a simple, cute fox. Use a clean white paper background and smoothx hand‑drawn black linework. Begin with basic shapes: a circle for the head, a teardrop shape for the body, two large triangle ears, two catlike eyes with lashes, cute nose, and a sweeping curved line for the tail. Show each step appearing one at a time as if being drawn by an invisible hand. Add details gradually: eyes, nose, inner ears, paws, and the white chest and tail tip. Keep the style friendly, minimal, and beginner‑friendly.  Do not include text for each step. Draw demonstrate these steps Step 1: Draw the head’, ‘Step 2: Add the ears’, ‘Step 3: Sketch the body’, ‘Step 4: Draw the tail’, and ‘Step 5: Add details’. Use forest, warm colors at the end to lightly shade the fox. Smooth transitions, gentle pacing, and clear visual emphasis on each drawing stage.” I did not receive my credits back. 

Hajar Toutsi

Community Manager

10 days ago

Hi emle,
Thanks for speaking about this.
 

To clarify: credits are deducted as soon as you hit Generate. However, if the generation fails due to an error, those credits should automatically be returned to your balance.

If some of your credits weren’t restored after a failed generation, please share the prompt, the model you used, and the error message you encountered. With that information, we can investigate further.


This is not my experience;

same problem.

It is ridiculous to have to “spend” credits on Adobe’s mistakes. Why on earth would you deduct credits if no image is generated??? 

furious

And also they cut credits

I’m losing my cool here, I’ve tried generating different images, tried different reference images, tried erasing cache and cookies, tried logging in and out, nothing seems to work. I got the “try again later” a couple of times last week but today I couldn’t even get one generated image done, all of them “try again later”

: I was generating images using Firefly. I have never done this before. One of the generations failed. "Something went wrong. Please try again later." I got no result, however I was still charged 40 credits for this failed attempt. I can see on this forum that this issue is not being fixed as it is at least 4 months old.

Same thing happening