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Participant
October 3, 2025

"Something went wrong, Please try again later" while generating images/videos (Ray3)

  • October 3, 2025
  • 29 replies
  • 2166 views

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do?

version - firefly image 4.0

platform - tahoma 26.01

29 replies

Participant
November 3, 2025

I generated a video in Ray3 HDR, but it won't play. There's no cover art or timing. It ate up 1,875 credits.

Kartika Rawat
Community Manager
Community Manager
November 11, 2025

Hi VoiceOver Syvun!
I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

 

Let us know if this helps.


^KR

Participant
November 1, 2025
Something went wrong
Please try again later.
 
Every time consumes 2.250 credits with no results !!!!
Kartika Rawat
Community Manager
Community Manager
November 10, 2025

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

 

Let us know if you have any questions,

Thanks,
^KR

Participating Frequently
October 28, 2025

I had the same issue, I created videos with Luma Ray, they all failed and it used up all my credits. I wont be buying more credits so Adobe is probably loosing a lot of money due to this and not refunding credits, no guarentee that if the video generation fails that you wouyld get your credits back like on other platforms.

Participating Frequently
October 16, 2025

It is still happening. i am referencing IMAGE generation. It is with EVERY SINGL ATTEMPT, not just after a while. The only way I can find to work around the MAJOR BUG is to go to my history, choose anything, then put in my new prompt and parameters. And then, after a few working generations it devolves into "something went wrong" with every attempt. My cache is cleared, I am using Google chrome on a Windows 10 computer. Kartika said they were aware of the problem and working on it over a week ago. Nothing has changed. Firefly is broken, (but still charging me).

Participant
October 16, 2025

Hi, yes, this seems to be true. I did not try another browser, but I can download the video. So, thanks!

Participant
October 16, 2025

Thanks. Yes, I can see the video as a thumbnail. But I cannot play it.

Inspiring
October 16, 2025

Hi @Talip Aytac,

 

That's strange. Can you check on any other browser? This seems to be a syncing issue. Could you also check your internet connection.

 

Thanks,

^Sam
Participant
October 16, 2025

Hi, thanks for getting back. No idea about a column saying "your stuff." I have a video history in the bottom. I can click the generated video but cannot play it. 

Kartika Rawat
Community Manager
Community Manager
October 16, 2025

You can see "your stuff" here: 

 

Let us know if you have any questions.

Thanks,

^KR

Participant
October 16, 2025

Hallöchen! Ich habe versucht, mit Ray3 HDR ein Video zu erzeugen, aber es wurde kein Video generiert. Soweit ich das ersehen kann, wurden mir aber 1875 Credits abgezogen 😞

Gruß Thomas

Inspiring
October 16, 2025

Hi @thomas_schwenke

 

Thanks for reaching out, could you check under "your stuff" on the left menu column and then "generation history" to see if you see the generated video? 

^Sam
Participant
October 11, 2025

Olá, equipe do suporte Adobe,

 

Venho relatar que utilizei 1.250 créditos para gerar um vídeo utilizando o modelo Ray3 no Firefly, porém a geração apresentou erro e o vídeo não foi concluído. Mesmo assim, os créditos não foram estornados automaticamente.

Peço, por gentileza, que verifiquem esse caso e realizem o estorno dos créditos correspondentes à tentativa com falha.

 

Agradeço desde já pela atenção e aguardo retorno.

Kartika Rawat
Community Manager
Community Manager
October 13, 2025

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned reply.

 

Let us know if this helps.

Thanks,
^KR

Participant
October 10, 2025

I was creating using Ray3 at 720p... start and end image to video-  two of the jobs went grate, then i hit generate and it showed me "something went wrong" clicked generate again "something went wrong"...  checked credit and despite i did not recive generated video i got charged credit... lost about 3k of cradit as one image is 500 credit... 
Even subscrived for more credit, spent it all and yet couldnt generate using Ray3.. it did my desired result.. others did not... 
Ended up with canceling subscriptions as why should i pay if i cant get out a simple one to other image evolve. Even more if i have a high chance i might not get the results yet get charged for it... 
First time disappointment with Adobe

droopydog500
Community Manager
Community Manager
October 13, 2025

Hello @RITVARitis,

Thank you for your message. I am sorry that you experienced this problem. Adobe has advised that they believe the cause of this has been identified and they are working to fix it.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)