Participant

"Something went wrong, Please try again later" while generating images/videos (Ray3)

Forum|Forum|7 months ago
October 3, 2025
32 replies
2382 views

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do?

version - firefly image 4.0

platform - tahoma 26.01

Imaging

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Clever_Flair5C67

Participant

Same thing, three times in a row. Firefly failed to generate but took 400 credits every time. So, 1200 credits down - zero value. So Adobe of them ...

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city_walker6910

Participant

I am also having the same problem that happens all the time. Having contacted the staff, but it seems that they didn't really know how to resolve the issue.

Nicola_Vianello

Participant

Hi, i'm trying to generate a video from image with Ray3 AI. The app report an issue and nothing is generated but my credits get down anyway. I spent 625 credits for 2 times without a result. Can you readd my this credits? thank you in advance.

Kartika Rawat

Community Manager

Hi Nicola_Vianello8102!

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

Thanks,
^KR

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VoiceOver Syvun

Participant

I generated a video in Ray3 HDR, but it won't play. There's no cover art or timing. It ate up 1,875 credits.

Kartika Rawat

Community Manager

Hi VoiceOver Syvun!
I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

Let us know if this helps.

^KR

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Thodoris257926724il7

Participant

Something went wrong

Please try again later.

Every time consumes 2.250 credits with no results !!!!

Kartika Rawat

Community Manager

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned post above.

Let us know if you have any questions,

Thanks,
^KR

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nico_4903

Participating Frequently

I had the same issue, I created videos with Luma Ray, they all failed and it used up all my credits. I wont be buying more credits so Adobe is probably loosing a lot of money due to this and not refunding credits, no guarentee that if the video generation fails that you wouyld get your credits back like on other platforms.

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RS Merrifield

Participating Frequently

It is still happening. i am referencing IMAGE generation. It is with EVERY SINGL ATTEMPT, not just after a while. The only way I can find to work around the MAJOR BUG is to go to my history, choose anything, then put in my new prompt and parameters. And then, after a few working generations it devolves into "something went wrong" with every attempt. My cache is cleared, I am using Google chrome on a Windows 10 computer. Kartika said they were aware of the problem and working on it over a week ago. Nothing has changed. Firefly is broken, (but still charging me).

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thomas_schwenke

Participant

Hi, yes, this seems to be true. I did not try another browser, but I can download the video. So, thanks!

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thomas_schwenke

Participant

Thanks. Yes, I can see the video as a thumbnail. But I cannot play it.

S

SamarthS

Inspiring

Hi @Talip Aytac,

That's strange. Can you check on any other browser? This seems to be a syncing issue. Could you also check your internet connection.

Thanks,

^Sam

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thomas_schwenke

Participant

Hi, thanks for getting back. No idea about a column saying "your stuff." I have a video history in the bottom. I can click the generated video but cannot play it.

Kartika Rawat

Community Manager

You can see "your stuff" here:

Let us know if you have any questions.

Thanks,

^KR

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