Hey Kartika,

This occured to me as well using image to video generation.
"Something went wrong. Please try again later."

Used 3500 credits and it failed to generate my content.

T

tomil18926661

Participant

Hi. Thanks for an answering. I try when I have credits.

But how can I get those credits back?

Kartika Rawat

Community Manager

Hi all! Thanks for bringing this up. The product team has identified the race condition and is working on fixing it.

Thanks,

KR

C

chrisghough

Participating Frequently

Four months later and I still have this problem.

T

tomil18926661

Participant

Firelfy couldn't make a video but used 500 credits anyway. What can I do?

Kartika Rawat

Community Manager

Hi tomil18926661!

Sorry about the issue. Are you using a reference image for creating videos? If so, could you remove it and see if it brings any change? Also, please try it on another browser.

Let us know how it goes.

Thanks,
^KR

A

Alexandre_Miquelissa3793

Participant

Firefly consumiu todos meus créditos, e gerou erro.

Kartika Rawat

Community Manager

Hi Alexandre_Miquelissa3793!

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned message.

Thanks.
^KR

R

RS Merrifield

Participating Frequently

Everything I try to generate I get "something went wrong" response. Sometimes, if I go to history, then choose anything at all, and then put in my prompt it will generate a few images before I start getting this message again. I only ever generate images of orchids. Nothing violent or naughty. Just orchids. My prompt today is "A purple cattleya orchid in a window". I am using a previously generated image as a composition reference no other settings. This has been going on for months. What am I paying for exactly? Firefly is broken.

J E L

Community Expert

Hi @RS Merrifield, sorry to hear about the problem, it sounds frustrating, for sure. I put in your exact prompt and didn't have any difficulty, but, as you say, it works for a while, and then you start getting error messages. Maybe it has to do with your browser? Are you clearing the cache every so often? Maybe your credit usage is running low? I'm trying to think what else it could be. Did you check your firewall settings, especially Windows Defender Firewall, as it has been known to block Firefly? Are you using a VPN? It shouldn't matter, but you have to go through a process of elimination, as this error message is a local environment issue. Google Chrome or Microsoft Edge seem to work best; I use Brave without any issues. Also, try signing out of your Adobe account completely, then sign back in to refresh your authentication token. Let us know if any of this helps.

S

Sebahattin_G�r2548

Participant

Hello Adobe Support,

I am writing to inform you about an issue I just experienced while using Firefly. The tool encountered an error during generation, but unfortunately, it deducted two credits from my account without producing a usable result.

Since these credits were consumed due to a technical problem and not successful usage, I kindly request a refund of the deducted credits back to my account.

Thank you for your support and assistance.

Best regards,
Sabahattin Gür

Kartika Rawat

Community Manager

Hi Sabahattin Gür!

Sorry about the issue. Are you still having an issue? Could you try generating without adding keyframes?

Let us know.

Thanks,

^KR

N

nico_4903

Participating Frequently

Hi, I generated a video from and image using Ray in Firefly. The generation failed but still deducted the 1500 credits, I tried again thinking it will work, but deducted the credits again after it failed, what should I do? Now I have no credits left and are supposed to have 2500

N

nico_4903

Participating Frequently

Does anyone look at these?

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