Participant

"Something went wrong, Please try again later" while generating images/videos (Ray3)

Forum|Forum|7 months ago
October 3, 2025
32 replies
2382 views

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do?

version - firefly image 4.0

platform - tahoma 26.01

Imaging

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thomas_schwenke

Participant

Hallöchen! Ich habe versucht, mit Ray3 HDR ein Video zu erzeugen, aber es wurde kein Video generiert. Soweit ich das ersehen kann, wurden mir aber 1875 Credits abgezogen 😞

Gruß Thomas

S

SamarthS

Inspiring

Hi @thomas_schwenke,

Thanks for reaching out, could you check under "your stuff" on the left menu column and then "generation history" to see if you see the generated video?

^Sam

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André26908440n5ds

Participant

Olá, equipe do suporte Adobe,

Venho relatar que utilizei 1.250 créditos para gerar um vídeo utilizando o modelo Ray3 no Firefly, porém a geração apresentou erro e o vídeo não foi concluído. Mesmo assim, os créditos não foram estornados automaticamente.

Peço, por gentileza, que verifiquem esse caso e realizem o estorno dos créditos correspondentes à tentativa com falha.

Agradeço desde já pela atenção e aguardo retorno.

Kartika Rawat

Community Manager

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned reply.

Let us know if this helps.

Thanks,
^KR

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RITVARitis

Participant

I was creating using Ray3 at 720p... start and end image to video- two of the jobs went grate, then i hit generate and it showed me "something went wrong" clicked generate again "something went wrong"... checked credit and despite i did not recive generated video i got charged credit... lost about 3k of cradit as one image is 500 credit...
Even subscrived for more credit, spent it all and yet couldnt generate using Ray3.. it did my desired result.. others did not...
Ended up with canceling subscriptions as why should i pay if i cant get out a simple one to other image evolve. Even more if i have a high chance i might not get the results yet get charged for it...
First time disappointment with Adobe

droopydog500

Community Manager

Hello @RITVARitis,

Thank you for your message. I am sorry that you experienced this problem. Adobe has advised that they believe the cause of this has been identified and they are working to fix it.

My best,
droopy

Adobe Community Expert (not an Adobe employee)

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Talip AytacAuthor

Participant

Thanks Kartika Rawat, I will be waiting for your reply.

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Will5C17

Participant

Hey Kartika,

This occured to me as well using image to video generation.
"Something went wrong. Please try again later."

Used 3500 credits and it failed to generate my content.

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tomil18926661

Participant

Hi. Thanks for an answering. I try when I have credits.

But how can I get those credits back?

Kartika Rawat

Community Manager

Hi all! Thanks for bringing this up. The product team has identified the race condition and is working on fixing it.

Thanks,

KR

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chrisghough

Participating Frequently

Four months later and I still have this problem.

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tomil18926661

Participant

Firelfy couldn't make a video but used 500 credits anyway. What can I do?

Kartika Rawat

Community Manager

Hi tomil18926661!

Sorry about the issue. Are you using a reference image for creating videos? If so, could you remove it and see if it brings any change? Also, please try it on another browser.

Let us know how it goes.

Thanks,
^KR

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Alexandre_Miquelissa3793

Participant

Firefly consumiu todos meus créditos, e gerou erro.

Kartika Rawat

Community Manager

Hi Alexandre_Miquelissa3793!

I'm merging your thread here since it’s part of a similar discussion. Please see the pinned message.

Thanks.
^KR

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RS Merrifield

Participating Frequently

Everything I try to generate I get "something went wrong" response. Sometimes, if I go to history, then choose anything at all, and then put in my prompt it will generate a few images before I start getting this message again. I only ever generate images of orchids. Nothing violent or naughty. Just orchids. My prompt today is "A purple cattleya orchid in a window". I am using a previously generated image as a composition reference no other settings. This has been going on for months. What am I paying for exactly? Firefly is broken.

J E L

Community Expert

Hi @RS Merrifield, sorry to hear about the problem, it sounds frustrating, for sure. I put in your exact prompt and didn't have any difficulty, but, as you say, it works for a while, and then you start getting error messages. Maybe it has to do with your browser? Are you clearing the cache every so often? Maybe your credit usage is running low? I'm trying to think what else it could be. Did you check your firewall settings, especially Windows Defender Firewall, as it has been known to block Firefly? Are you using a VPN? It shouldn't matter, but you have to go through a process of elimination, as this error message is a local environment issue. Google Chrome or Microsoft Edge seem to work best; I use Brave without any issues. Also, try signing out of your Adobe account completely, then sign back in to refresh your authentication token. Let us know if any of this helps.

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