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Talip Aytac
Participant
October 3, 2025

"Something went wrong, Please try again later" while generating images/videos (Ray3)

  • October 3, 2025
  • 33 replies
  • 2487 views

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do?

version - firefly image 4.0

platform - tahoma 26.01

    33 replies

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    R
    RS Merrifield
    Participating Frequently
    October 5, 2025

    Everything I try to generate I get "something went wrong" response. Sometimes, if I go to history, then choose anything at all,  and then put in my prompt it will generate a few images before I start getting this message again. I only ever generate images of orchids. Nothing violent or naughty. Just orchids. My prompt today is "A purple cattleya orchid in a window". I am using a previously generated image as a composition reference no other settings. This has been going on for months. What am I paying for exactly? Firefly is broken. 

      J E L
      Community Expert
      J E LCommunity Expert
      Community Expert
      October 5, 2025

      Hi @RS Merrifield, sorry to hear about the problem, it sounds frustrating, for sure. I put in your exact prompt and didn't have any difficulty, but, as you say, it works for a while, and then you start getting error messages. Maybe it has to do with your browser? Are you clearing the cache every so often? Maybe your credit usage is running low? I'm trying to think what else it could be. Did you check your firewall settings, especially Windows Defender Firewall, as it has been known to block Firefly? Are you using a VPN? It shouldn't matter, but you have to go through a process of elimination, as this error message is a local environment issue. Google Chrome or Microsoft Edge seem to work best; I use Brave without any issues. Also, try signing out of your Adobe account completely, then sign back in to refresh your authentication token. Let us know if any of this helps.

       

      S
      Sebahattin_G�r2548
      Participant
      October 4, 2025

      Hello Adobe Support,

      I am writing to inform you about an issue I just experienced while using Firefly. The tool encountered an error during generation, but unfortunately, it deducted two credits from my account without producing a usable result.

      Since these credits were consumed due to a technical problem and not successful usage, I kindly request a refund of the deducted credits back to my account.

      Thank you for your support and assistance.

      Best regards,
      Sabahattin Gür

        Kartika Rawat
        Community Manager
        Kartika RawatCommunity Manager
        Community Manager
        October 6, 2025

        Hi Sabahattin Gür!

        Sorry about the issue. Are you still having an issue? Could you try generating without adding keyframes? 

         

         

        Let us know.

        Thanks,

        ^KR

        N
        nico_4903
        Participating Frequently
        October 3, 2025

        Hi, I generated a video from and image using Ray in Firefly. The generation failed but still deducted the 1500 credits, I tried again thinking it will work, but deducted the credits again after it failed, what should I do? Now I have no credits left and are supposed to have 2500

         

          N
          nico_4903
          Participating Frequently
          October 6, 2025

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