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Talip Aytac
Participant
October 3, 2025

"Something went wrong, Please try again later" while generating images/videos (Ray3)

  • October 3, 2025
  • 32 replies
  • 2384 views

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do?

version - firefly image 4.0

platform - tahoma 26.01

    32 replies

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    S
    Sebahattin_G�r2548
    Participant
    October 4, 2025

    Hello Adobe Support,

    I am writing to inform you about an issue I just experienced while using Firefly. The tool encountered an error during generation, but unfortunately, it deducted two credits from my account without producing a usable result.

    Since these credits were consumed due to a technical problem and not successful usage, I kindly request a refund of the deducted credits back to my account.

    Thank you for your support and assistance.

    Best regards,
    Sabahattin Gür

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      October 6, 2025

      Hi Sabahattin Gür!

      Sorry about the issue. Are you still having an issue? Could you try generating without adding keyframes? 

       

       

      Let us know.

      Thanks,

      ^KR

      N
      nico_4903
      Participating Frequently
      October 3, 2025

      Hi, I generated a video from and image using Ray in Firefly. The generation failed but still deducted the 1500 credits, I tried again thinking it will work, but deducted the credits again after it failed, what should I do? Now I have no credits left and are supposed to have 2500

       

        N
        nico_4903
        Participating Frequently
        October 6, 2025

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