Participant

unable to download image on Android app

Forum|Forum|29 days ago
March 5, 2026
15 replies
150 views

Pinned Reply By Hajar Toutsi

Hi everyone,

We’ve been able to reproduce the error in the app and have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them.

Thank you all for reporting your experiences and for your patience while we work on a fix.

Hajar

Spydra

Participant

Can no longer download despite plenty of credits. Reinstalled app, updated browsers etc, no solution. It's useless without this.
I loved this app before and it's becoming more useless. Can no longer download any image, it says error - try again - same thing. Tried every possible thing. Can't download anywhere.

Hajar Toutsi

Community Manager

Hi Spydra,

We appreciate you taking the time to tell us about the issue.

Our product team is currently investigating, and we’ll share updates here as soon as we have them. In the meantime, please try downloading your generations from a PC as it seems to be working, until we fix this error.

Thank you for reporting your experience and for your patience while we work on a fix.

Hajar

vakibrand

Participant

i cant download my creations on firefly android app
hello, i cant download my creations made on my android app from several days ago, i tried to do many things to discard bugs including erasing cache and reinstalling the app and also use different ia agents but the issue prevails… help please...

Hajar Toutsi

Community Manager

Hi vakibrand,

Thanks for flagging this.

We’ve been able to reproduce the error in the app and we have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them. In the meantime, please try downloading your generations from a PC as it seems to be working, until we fix this error.

Thank you for reporting your experience and for your patience while we work on a fix.

Hajar

Amyschüller81475

Participant

I have the same issue. I always have an error message telling me something wrong happened and I should try later. It's only happening on the application. I tried everything: logging out and logging back, app reinstall, I checked if I had enough free space and if pictures and videos download is authorized. Everything checks out but still the error message keeps popping up so I'm wondering if there is something wrong with my account.

Hajar Toutsi

Community Manager

Hi AmyJenson95,

Thank you for reporting this,

We’ve been able to reproduce the error in the app and have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them.

Hajar

Rasandor

Participant

Ich kann die generierten bilder nicht speichern

Ich kann das bild generieren, aber leider nicht mehr speichern, hab alles achon probiert was mir die ki vorgeschlagen hat, aber der fehler ist immer noch da. Deshalb schreib ich jetzt den Kundendienst an

pauk2000

Participant

I use Firefly on Android. All of a sudden I can't download AI content through the Android app. I have to use the browser. What happened to the Android app?

Hajar Toutsi

Community Manager

Hi pauk2000,

Thanks for reaching out about this.

We’ve logged a bug report on this matter. The product team is investigating, and we’ll share updates here as soon as we have them.

We appreciate your patience while we work on a fix.

Hajar

Hrolfpyjama

Participant

Also having the same issue, any help aporeciated

Hrolfpyjama

Participant

Tried that, still same issue

louisandra

Participant

Impossible de générer les fichiers depuis mon profil, y compris les favoris
Depuis aujourd'hui, je ne peux pas télécharger les fichiers videos et images générées. Elles sont pour autant bien présentes dans l'inventaire de mes fichiers dans mon profil.

Un message d'erreur m'invite a recommencer ultérieurement.

sarah_9433

Participant

I can create images but can no longer download the images to my phone
The image is created but won't download to phone a red box comes up. Can't download from the history either

Hajar Toutsi

Community Manager

Hi everyone,

We’ve been able to reproduce the error in the app and have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them.

Thank you all for reporting your experiences and for your patience while we work on a fix.

Hajar

cletusdesesp

Participant

I can not download The imagen I have created today in my phone app. Is there an issue with The app or a problem of your server. Please your help. The message Is : An error has been ocurred. Please, try later.
I can not download The images created today . The message says . Am error has occurred. Try later. The issue Is In my phone app. Please your hep

Hajar Toutsi

Community Manager

Hi cletusdesesp,

Thanks for reaching out.

We’ve received similar reports today from users who can’t download their generations in the app, and we’ve escalated the issue to the product team. They’re investigating, and I’ll share updates once I hear back.

In the meantime, could you let us know whether you’re using an Android or an Apple phone? Also, please try accessing your Generation History from a laptop to see if you’re able to download your files there.

Let us know if this works. We really appreciate your patience while we work on a fix.

Hajar

[Moved to bug reports]

PepeksAuthor

Participant

Bagaimana kelanjutan nya? Sampai saat ini gambar tidak dapat diunduh

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