Participant

Sticky

unable to download image on Android app

Forum|Forum|4 days ago
March 5, 2026
11 replies
84 views

Pinned Reply By Hajar Toutsi

Hi everyone,

We’ve been able to reproduce the error in the app and have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them.

Thank you all for reporting your experiences and for your patience while we work on a fix.

Hajar

Spydra

Participant

Can no longer download despite plenty of credits. Reinstalled app, updated browsers etc, no solution. It's useless without this.
I loved this app before and it's becoming more useless. Can no longer download any image, it says error - try again - same thing. Tried every possible thing. Can't download anywhere.

Hajar Toutsi

Community Manager

Hi Spydra,

We appreciate you taking the time to tell us about the issue.

Our product team is currently investigating, and we’ll share updates here as soon as we have them. In the meantime, please try downloading your generations from a PC as it seems to be working, until we fix this error.

Thank you for reporting your experience and for your patience while we work on a fix.

Hajar

vakibrand

Participant

i cant download my creations on firefly android app
hello, i cant download my creations made on my android app from several days ago, i tried to do many things to discard bugs including erasing cache and reinstalling the app and also use different ia agents but the issue prevails… help please...

Hajar Toutsi

Community Manager

Hi vakibrand,

Thanks for flagging this.

We’ve been able to reproduce the error in the app and we have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them. In the meantime, please try downloading your generations from a PC as it seems to be working, until we fix this error.

Thank you for reporting your experience and for your patience while we work on a fix.

Hajar

AmyJenson95

Participant

I have the same issue. I always have an error message telling me something wrong happened and I should try later. It's only happening on the application. I tried everything: logging out and logging back, app reinstall, I checked if I had enough free space and if pictures and videos download is authorized. Everything checks out but still the error message keeps popping up so I'm wondering if there is something wrong with my account.

Hajar Toutsi

Community Manager

Hi AmyJenson95,

Thank you for reporting this,

We’ve been able to reproduce the error in the app and have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them.

Hajar

pauk2000

Participant

I use Firefly on Android. All of a sudden I can't download AI content through the Android app. I have to use the browser. What happened to the Android app?

Hajar Toutsi

Community Manager

Hi pauk2000,

Thanks for reaching out about this.

We’ve logged a bug report on this matter. The product team is investigating, and we’ll share updates here as soon as we have them.

We appreciate your patience while we work on a fix.

Hajar

Hajar Toutsi

Community Manager

Hi everyone,

We’ve been able to reproduce the error in the app and have logged a bug report. The product team is investigating, and we’ll share updates here as soon as we have them.

Thank you all for reporting your experiences and for your patience while we work on a fix.

Hajar

cletusdesesp

Participant

I can not download The imagen I have created today in my phone app. Is there an issue with The app or a problem of your server. Please your help. The message Is : An error has been ocurred. Please, try later.
I can not download The images created today . The message says . Am error has occurred. Try later. The issue Is In my phone app. Please your hep

Hajar Toutsi

Community Manager

Hi cletusdesesp,

Thanks for reaching out.

We’ve received similar reports today from users who can’t download their generations in the app, and we’ve escalated the issue to the product team. They’re investigating, and I’ll share updates once I hear back.

In the meantime, could you let us know whether you’re using an Android or an Apple phone? Also, please try accessing your Generation History from a laptop to see if you’re able to download your files there.

Let us know if this works. We really appreciate your patience while we work on a fix.

Hajar

[Moved to bug reports]

PepeksAuthor

Participant

Bagaimana kelanjutan nya? Sampai saat ini gambar tidak dapat diunduh

Patricianchez

Participant

No puedo descargar los archivos que creo con la app. Siempre me dice que hay un error, que lo intente más tarde pero siempre da error
Cuando quiero descargar una imagen generada con la app, no se descarga, aparece un aviso de error en todos los casos

oanderle

Participant

Not able to save my own creations for 2 days

Hello. I get this red error message when pressing the download button on the image (I also get the same error message when downloading from generation history)

Downloads are working on my PC

Hajar Toutsi

Community Manager

Hi oanderle,

Thanks for flagging this.

Could you please confirm whether you keep seeing this error regardless of which model you’re using?

In the meantime, try saving your generations to Favorites by clicking the star icon, then checking the Favorites section under Your Stuff.

If that doesn’t work, please try the Share options for example, opening the file in Express and see if you’re able to download it from there.

Let us know if any of these workarounds help.

Hajar

oanderle

Participant

Hello thank you for your response, it is still not working currently. I have tried to add the image to favorites and download from there under my stuff it was still unsuccessful. I also did attempt to open the image in express however, the screen appears to be stuck at 98% as shown in the screenshot below (I am able to open the image in Express through the app, but not from the Firefly app)

Hajar Toutsi

Community Manager

Hi Pepeks,

Thank you for bringing this to our attention.

Could you please confirm which Google model you were using? Also, does the error occur when you try another model, or is it specific to this one?

Let us know so we can better understand the issue.

Hajar

PepeksAuthor

Participant

Google Gemini 3.1, saya tidak dapat save gambar.

Hajar Toutsi

Community Manager

Thanks Pepeks for confirming.

We’ll escalate this issue to the product team for review.

In the meantime, could you check your Generation History tab to see if you can download your creation there? You might also try saving it to your Favorites by clicking the star icon, then looking under the Favorites section in Your Stuff.

If that doesn’t work, please try the Share options for example, opening the file in Express and see if you’re able to download it from there.