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Participating Frequently
August 8, 2025

We can't process this prompt because the reference image doesn't meet our User Guidelines.

  • August 8, 2025
  • 15 replies
  • 496 views

I'm using my own generated images to try and use as a style prompt, but get the error message 'We can't process this prompt because the reference image
doesn't meet our User Guidelines. '

15 replies

droopydog500
Community Manager
Community Manager
November 8, 2025

Hi @jonescinema,

 

Your situation is different. It is likely that the model is rejecting that keyframe because it believes the keyframe contains a child. I edited your image to turn the person into an elderly woman and it generated. Not allowing children in keyframes is a restriction in the Firefly model.

 

    droopy

Adobe Community Expert (not an Adobe employee)
Participating Frequently
November 8, 2025

Participating Frequently
November 8, 2025

Same issue, but renaming or cropping and saving as a new file did not fix it. 

droopydog500
Community Manager
Community Manager
August 8, 2025

Interesting. I did not know that would apply to an image like this.

 

    droopy

Adobe Community Expert (not an Adobe employee)
Participating Frequently
August 8, 2025

Thanks, will give it a go...

Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2025

@David306816550282 use the new version I just shared. 

Participating Frequently
August 8, 2025

Thankyou so much. So what do I do now? USe your renamed version, or will mt original now work?

Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2025

@droopydog500 understood that - the issue is when the first frame is a Firefly generated image. Renaming, resaving the image normally resolves this. It doesn't help users who dont have PS or other image editors though. 

Kevin Stohlmeyer
Community Expert
Community Expert
August 8, 2025

@David306816550282 @droopydog500 fixed it - its a common issue with Firefly generated images as first frame. Renamed the file and cropped slightly to resave. It works now. 

Participating Frequently
August 8, 2025

I don't see why? I generated it using Firefly in the first place.