Bug Reports

When I render the AEP file which I sent in the wetransfer link. The Macbook Pro (16-inch, M1, 2021) 16 GM RAM renders it in 30-37 minutes, but MacBook Pro (13-inch, M1, 2020) 16 GB RAM renders it in 13 minutes maximum. There seems to be a problem here.https://we.tl/t-lfgr0BH23nWhen we brought the 16 inch device to the Apple service for performance issues. They sent it back to us saying that there is no problems with the device.I am sending both of the devices' log files. Although we have no errors in the 13 inch device, we recevive this error in the 16 inch one:We have timed out on an async source. This probably shouldn't happen and will result in performance problemsWhen we continue using Adobe After Effects, the device becomes slower. When we restart it. The render time usually goes down but still has a huge gap between the older device.

I was strugglign with major blocking issues in some transitions when rendering in ME from PR.  I was using settings in PR that resulted in a pop-up message saying that my hardwarew woudl not support the combo and PR stayed on Software only for the encoding.  I then export to ME.  In ME I am set in the dropdown in the encoding window to use hardware.  Even though PR said to render with software, ME followed the settign in the dropdown and used hardware.  Once I noticed this disconnect I changed ME to use software and then the blocking on transitions went away.  In particular I was using a VBR  2-pass encoding that the hardware option does not support.  Should ME have an option to follow whatever PR says to use instead of using somethign that does not work?  Since ME can queue up lots of renders, not all of which will work with hardware, it seems wrong to override what PR indicates and use the default in the ME window.  

Hey all, I can't start media encoder. I have already restarted my macbook and mediaencoder is up to date. Does anybody know how to solve it?

The new versions of the Media encoder (22.6) are insanely slow and render AE project scenes incredibly long on Mac M1 chips. I've tested on several scenes working with multiple 3D versions, lights, bitmaps and what 22.6 renders in 20 hours, build 22.3 renders in 20 minutes! Isn't it possible to do something about it?

Hey folks. It does not make sense, but since one of the latest updates CC2022 some of my exported files have artifacts (digital hits) and audio drop outs.Smart rendering shoud prevent from additional QC, but Premiere and/or AME does not do the job very well. We recognized 1 frame audio outs and digital video artifaces.There are no render processes (output parameters are exectly the same like input (resolution, codec, color space, ...) and there is no preview), so I have no clue why this happens. Right now we are back on CC2021, because the errors are completely random. I found no other users, but we tested different workstations. So it seems to be a software problem. We are on iMacPro MacOS 10.15.7 and used the latest version of Premiere and AME.

when i export a video from after effects with media encoder it failed and it shows an error code -1609629695please help me to solve this problem  - Encoding Time: 00:00:2210/04/2022 03:04:55 PM : Encoding Failed------------------------------------------------------------Export ErrorError compiling movie.Render ErrorRender returned error.Writing with exporter: H.264Writing to file: \\?\D:\download d drive\Lightning-pack-1036826\Lightning Pack\Untitled Project2_AME\ik lamha final_3.mp4Writing file type: H264Around timecode: 00:00:00:24Rendering at offset: 0.000 secondsComponent: H.264 of type ExporterSelector: 9Error code: -1609629695------------------------------------------------------------

Lately when I've been rendering directly from AE to AME, the renders finish as if normally, but when I go to play them back large chunks of the end of the render are missing. (Yes, I have in and out points set correctly in both my AE comps and in AME.) When I render from AE render queue I don't get this issue.This is extremely annoying for many reasons, one of which is that in order to make all the formats NOT supported anymore in AE (MXF, H264 etc etc) I have to use AME. Even when I pre-render from AE and then try to use AME to encode to other formats, it still happens. Quitting and restarting helps one out of two times. Adobe no longer seems to care about making tools that professionals can rely on.

For months it would fail to write the XML data, now it's writing extra .M4V files and freezing mid-render. No problem output from within Premiere, I'm giving up on AME.

When I export a video 9x16 (1080x1920) from premiere via Media Encoder I end up with a video looking like the one attached. The image is pushed to the upper half of the frame and the lower half display a green square. This doesn't happen all the time. Sometimes restarting the programme helps but more often than not I get the bug. I need to export a big batch of files so being forced to redo it over and over until it works is to time consuming. The same bug shows up when exporting vertical files from After Effects. Other formats that I've tried (1080x1080, 1920x1080 etc) works fine. ME version 22.6.1AE version 22.6.0Premiere 22.6.2 Thankfull for any help!/Daniel

Media Encoder is really struggling to render videos for a project I am trying to finish. All short videos (30 secs - 2 mins) and have some dynamic linked AE comps in the sequences for lower thirds and end cards (nothing too intense!). It'll get a couple of mins in and then stall - the time elapsed stops moving, as well as the time remaining. I have tried clearing the cache from PP, AE and ME, which has worked before, but not this time. I have also tried restarting apps and computer, etc. but this is an ongoing issue every time I try to export.  I am using my Macbook M1 Max 2021 64GB. Monterey 12.6. Adobe CC apps are all up to date. It works better exporting directly from Premiere, but I have 21 videos to export, and I really should be able to queue them up in the software designed for it... What have I missed? Thanks! 

In Media Encoder 2022 (the latest version) on Mac Mini running macOS Monterey, I am trying to render a 30 minute video exporting to H.264 format. The rendering has taken 76 hours, and says there is an estimated 43 hours left. The amount of estimated time left to render keeps going UP, not down. It was saying it would only take 10 hours a few days ago. PLEASE HELP! I need to render this video. I hate that I'm paying for software that doesn't even work.

I have dealt with a very frustrating error for the past three days. I am trying to export a 50 minute video in H.264 4k from a Mac Book Pro M1.After the export, there is very audible popping noises starting in the video at around the 35 minute mark. These popping noises are not clipping and seem to happen randomly and they are in stereo (separately popping noises are randomly happening on the L/R channels). They are definitely not happening in the Audio file (I checked, recoded and even remixed the file numerous times).The popping noises even happen when I am only exporting the specific sections of the timeline (but are only Audible after the exporting to H.264 or MPEG 2). Exporting these sections as ProRes seems to "work". I need a H.264 4k and ProRes is not an option.System:MacBook Pro (M1, 2020) / MacOS Monterey 12.6 (21G115) - Error also showed in 12.5After Effects 22.6 + the recent BetaMedia Encoder 22.6.1 + 15.4.5 + the recent BetaAfter all troubleshooting the file is now as simp

Desde la actualizacion,  22.6.2 premiere se traba continuamente y al enviar a "media encoder" el programa nunca responde. 

我的系统 Macbook Pro M1，32G RAMAE & AME 安装版本是 22.6遇到的问题是AE导出AME一直出现『连接到动态链接服务器』等了许久后出现『连接到动态链接服务器失败』这让我很困扰，麻烦提供解决方案谢谢

Hola intento abrir el ME y no me permite, ya lo desinstalé e instalé varias veces y nada aun. También probé con versiones ateriores y nada. Trabajo en Mac OS Big Sur 11.6. Ayuda por favor

hi guys, i imported a MOV file and wanted to convert it to MP4 and then i see that it is inverted 😕😕 anyone knows why?

I dont even know what to say adobe. I have a literal 3 second clip I've been trying to export for the past hour. Not exaggerating. I have to use this product for class and I cannot complete full projects let alone a 3 second clip. This is unacceptable.

- Tiempo de codificación: 00:05:3009/07/2022 11:49:32 PM : Error de codificación------------------------------------------------------------Error de exportaciónError al compilar la película.Error de procesador aceleradoNo se puede producir el fotograma.Escribiendo con el exportador: H.264Escribiendo en el archivo: /Users/armandogarciachavez/gbc/Video/nuevaentrada_AME/Final Comp.mp4Escribiendo tipo de archivo: H264Alrededor del código de tiempo: 00:00:00:17Procesando durante el desplazamiento: 0.360 segundosComponente: H.264 del tipo ExportadorSelector: 9Código de error: -1609629695------------------------------------------------------------- Tiempo de codificación: 00:01:3009/12/2022 05:36:17 PM : Error de codificación------------------------------------------------------------Error de exportaciónError al compilar la película.Error de procesador aceleradoNo se puede producir el fotograma.Escribiendo con el exportador: H.264Escribiendo en el archivo: /Users/armandogarciachavez/La Piedra

Media Encoder has always been solid and reliable for me for many years, but recent versions (since the new interface) have been very problematic and buggy.1. Importing sequences from Prem takes 10 times longer than it used to. Even just dropping a clip directly into ME can take a minute or two to load. We create TV commercials which are rarely longer than 60 seconds, so having to wait minutes to load a sequence seems absurd and not an issue we experienced on older versions. 2. Subtitles randomly don't burn in despite having set them to do so. I've not found any consistant way of replicating this, it just doesn't work sometimes and I have to repeat actions until it does it successfully.   3. The Send to Media Encoder in premiere often does nothing and I have to repeat the same action until it responds. This can often take two or three attempts before it starts sending them to encoder. It's nothing to do with how long I wait after hitting Send, it either starts the pr

I'm using Extendscript to send a portion of a sequence from Premiere to be encoded. Using the code below (straight from Adobe's sample code), AME has the correct In/Out points set, but the "Source Range" is set to "Work Area" instead of "Sequence In/Out". var jobID_InToOut = app.encoder.encodeSequence(seq, outputFileNameInToOut, presetPath, app.encoder.ENCODE_IN_TO_OUT, removeUponCompletion, startQueueImmediately);   Premiere 22.5.0AME 22.5

I came across an issue, where Media Encoder doesnt render my motion preset properly. I designed an intro and outro in After Effects. Both have Gaussian Blur effect in them. Importing into Premiere Pro works fine. The assets display and behave as intended. If I export within Premiere Pro, the final output is correct. If I attempt exporting with AME, the blur is ignorred completely.The blur was controlled via a slider inside After Effects. This Value of a slider was not honored by AME. Is there a reason for such behaviour? Bug or Feature?

Buenos días comunidad. Les comento mi problema, al exportar desde el after effects al Media encoder, durante el proceso, se produce el siguiente error: Esto sucedía con el  AE y ME  2020 , y a pesar de instalarme la versión 2022,  sigue pasando lo mismo.Estimados técnios de adobe,  podrían explicarme por qué sucede y cómo solucionarlo?un millón de gracias. 

I'm currenlty on AME 23.1x1, and this version (as well as the previouys version) ALWAYS crashes as soon as I start an encode.1. Load up AME2. Drag a ProRes QuickTime into it3. Apply the poreset "H.264 - match source"4. Click on the preset to adjust it5. Turn off the 'export audio' checkbox6. Click OK7. Crash - every timeWorkaround - use an older (2022 or 2021 release) version - they work fine.

Hello guys.I've been having this problem for over a month now, and I avoided asking here for a long time because I thought it was something temporary, since this problem doesn't make any sense with everything I've learned about rendering and video so far.I edit some videos directly in After Effects and then send them to Media Encoder. It was always ok, until a month ago it started not working so well anymore.Basically, when I click to render, the rendering process starts, but soon it gets kind of stuck, not moving. No error messages or anything, it just stays still and the estimated time to finish rendering is stopped or increasing. To make everything more confusing, the render restarts normally if I start using the computer, open youtube, put some video to play, and keep repeating these steps. When I do that, the noise of the computer rendering even increases and the render starts moving again, you can even follow the progress through the Media Encoder. What I've learned is

If I uncheck "increment output file name if file with same name exists" ME will always fail the render.I tested this while sending comps to render via AE. There's a thread that I contributed to try to find the reason but no aveil so far:Adobe Community