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JM Le Goff
Known Participant
October 15, 2024

Problem exporting texture images

  • October 15, 2024
  • 14 replies
  • 1433 views

it looks like the issue is not only for GLB, I guess that for OBJ, GlTF and FBX it's the same.

Viewer export the geometry but can't generate the pictures of the textures...

when you extract the glb the ressource folder is empty.

when you export the OBJ, the MTL is ok, but no link to textures and no textures are generated...

 

Only USD looks working

 

Many Thanks

This topic has been closed for replies.

14 replies

C
Community Manager
CramseurCommunity Manager
Community Manager
December 17, 2024

Fixed in latest build.

    J
    JM Le GoffAuthor
    Known Participant
    December 12, 2024

    Hello,

    It looks like the issue is solved (at least for GLB) in the last update 0.20.0...

    Many Thanks

    J
    JM Le GoffAuthor
    Known Participant
    December 6, 2024

    Hello,
    Have we any update about this topic?

    MAny Thanks

    J
    JM Le GoffAuthor
    Known Participant
    November 22, 2024

    Hi,

     

    many thnaks for the update.

    I hope it will be solved quite soon.

    C
    Community Manager
    CramseurCommunity Manager
    Community Manager
    November 21, 2024

    Hi @JM Le Goff , this issue is really important to us and we are still in the process of fixing and testing these changes. It should hopefully be finished soon. I will let you know when it is done. 

    J
    JM Le GoffAuthor
    Known Participant
    November 15, 2024

    Hi,

    I was expecting that the last build Build : 0.19.1-20241106.r.9-fa61c87 will correct this bug, 
    But it's still there. Viewer don't export GLB textures...neither OBJ

      C
      Community Manager
      CramseurCommunity Manager
      Community Manager
      October 23, 2024

      Hi @JM Le Goff, thank you so much for the log file and assets. Those was super helpful. A ticket has been filed for this bug.

      J
      JM Le GoffAuthor
      Known Participant
      October 22, 2024

      Hi, I can't upload the whole text file... I shall send it via PM.

      C
      Community Manager
      CramseurCommunity Manager
      Community Manager
      October 21, 2024

      Hi @JM Le Goff , I appreciate the screenshots of the log file but I need the whole log file. This looks like only pieces of it though. Can you attach the whole log file which is a .txt here? If you can't for some reason could you email it to me at ramseur@adobe.com if that is easier for you. If there is any chance you are able share the file you are using for an example to test, could you send a download link or attach it to the forums if you are able. It looked like the asset was more private, if so could you please email it to me? I appreciate your patience with this. 

      J
      JM Le GoffAuthor
      Known Participant
      October 21, 2024

      Hi

      The issue don't depend from the file...
      I've tested with prt files from Creo, or Step files from other systems, and even a rounded cube made by Stager...
      the issue is tha the texture images are not exported by Substance Viewer in the case of GLB and GLTF (also OBJ and FBX I guess)
      It looks working only for USD

       

      in this scrren capture of the log file, after the USDA export you have the list of the texture, that is lmissing after the export of the GLB file

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