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Omar Sailhan
Participant
Sep 28, 2022 9:39 AM UTC
Released

After Effects 22.4 crashing with Cinema 4D 3D renderer

After Effects crashes all the time when choosing Cinema 4D renderer for extruding and animating shapes, I have tried reinstalling, clearing preferences and importing the .AEP in a new project or restarting from scratch without success.

After Effects 22.4
MacBook Pro M1 Max 64 GB Memory
Monterey 12.4

Thanks in advance!

    12 replies

    adaptable_operator98A7
    Participating Frequently
    May 24, 2024 7:01 PM UTC

    This crash has reared it's ugly head again in 2024.4.1

    Anyhing I'm doing wring here?

     

    Mac OS 14.3

    3.2 GHz 16-Core Intel Xeon W

    AMD Radeon PRO W6800X 32 GB

    192 GB 2933 MHz DDR4

    2TB HD

     

    Video of the crash:

    https://vimeo.com/950022284?share=copy 

     

     

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      obaahmhesh
      Participant
      Apr 25, 2024 6:06 PM UTC

      Its 2024 now and i am experiencing the same issue, i updated to after effects latest version 24 and it crashes whenever I load any project that has cinema4d renderer enabled

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        Orixn.
        Orixn.
        Participant
        Apr 24, 2023 7:59 PM UTC

        I'm facing the same issue. I am using Windows 10. Please help!

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        andrer38702362
        Participant
        Dec 12, 2022 3:37 PM UTC

        Hi John,

        unfortunate the problem doesn't seem so be fixed.
        I'm using Version 23.0 on an M1 32GB (Monterey 12.5.1) and the crashes still occure every few minutes when using 3D extruded layers.

        Thanks in advance!

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          JohnColombo17100380
          Community Manager
          JohnColombo17100380Community Manager
          Community Manager
          Oct 18, 2022 4:42 PM UTC

          Hi all,

          This issue has been fixed in After Effects 2023 (version 23.0) which is now available in the Creative Cloud app. You should no longer experience a crash when using the C4D renderer inside After Effects on M1 Macs.

           

          Thanks again for reporting this issue,

          - John, After Effects Engineering Team

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          Jonas5CF0
          Participant
          Sep 28, 2022 10:06 AM UTC
          I have the same setup: M1 Max 64 GB Memory, Monterey 12.6 and it happens to me too. Constantly crashing when using the C4D renderer. It's awful! And I needed that extrude option because I have 3D shapes that needed bevelled edges.
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          Omar SailhanAuthor
          Participant
          Sep 28, 2022 10:06 AM UTC
          Hi John,

          Thank you for your reply, I also have After Effects (Apple Silicon) crashing when working with Cinema 4D Lite files linked in composition. Crashes are less frequent than extruding shapes directly inside the application, but maybe it can give you additional information about the current stability issues between After Effects and Cinema 4D.

          Thanks!
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          lehestro
          lehestro
          Inspiring
          Sep 28, 2022 10:06 AM UTC
          I upgraded to 22.5.0. This did NOT fix the problem.
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          lehestro
          lehestro
          Inspiring
          Sep 28, 2022 10:06 AM UTC
          This is happening to me too. Constantly. It does not crash in projects using the Classic renderer. It has crashed over 50 times. It seems to occur during caching of frames. Whenever idle frame caching happens (Preferences>Preview>Cache Idle Frames), it crashes. Sometimes it does it with RAM Preview. But it does it without fail.

          I am not using plugins. It does not happen in Classic 3D comps. It does allow me to save before the program crashes. I've sent a crash report nearly every time (someone is probably tired of reading them).

          I'm on a macbook pro m1 max with 64GB RAM. I've tried cleaning the cache and cache database. I've tried switching them to a separate SSD from my system. I've tried raising the amount of Texture Memory allowed. I've tried raising the amount of disk space used for Cache Files to 150GB. I'm running out of things to try.

          I'm working in a 4K comp at 24fps in a 16-bit project.

          I'd also be happy to share the project file.
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          JohnColombo17100380
          Community Manager
          JohnColombo17100380Community Manager
          Community Manager
          Sep 28, 2022 10:06 AM UTC
          Hi Omar,

          Thanks very much for that additional information! I was able to reproduce the same crash on an M1 MacBook Pro and have opened a ticket for our team and Maxon to investigate further.

          I'm glad to hear that using Rosetta avoids the crash. That may be helpful for our investigation into this issue. We will update this ticket as we learn or if a fix becomes available.

          Thanks again,
          - John, After Effects Engineering Team
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