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rachelcenter
rachelcenter
Legend
September 16, 2023

After Effects 23.6 can't continue: internal structure inconsistency (g) ( 25 :: 2 ) macOS Sonoma

  • September 16, 2023
  • 62 replies
  • 35621 views

After Effects froze my whole computer tonight. I did a force restart and when I came back up, I was greeted with these 3 errors (see attached screenshots) and After Effects refused to open. Errors:

  1. After Effects can't continue: internal structure inconsistency (g) ( 25 :: 2 )
  2. After Effects error: globals unborn. ( 21 :: 3 )
  3. After Effects can't continue: unexpected failure during application startup

 

I uninstalled AE then reinstalled it. Errors persisted. I used CC cleaner. Errors persisted. I can't get back into normal AE 23.6. Please help!!!! Mac OS Sonoma 14.0, 64gb ram.

 

update 10/15/23 this is the 3rd time in a 1-2 week span that AE has crashed on me and now i cant get back in again becaus of global unborns. I cleared the contents of the preferences folder and the media core folder. Then tried to open AE. The 3 errors persisted and AE wouldn't open. So I went to adobe live chat. the minute they remoted in, I could open AE again. But the minute I ended the live remote, I couldnt get into AE and the 3 errors persisted again. It defied logic.  Another operator remoted in and uninstalled creative cloud and reinstalled and the 3 errors still persisted (media core folder was empty). He couldnt figure it out and asked if a senior tech could call me back tomorrow. I said no, please we need to fix this tonight. He ended up going to the application on the desktop, right click on AE, "show package contents", go into Contents -> MacOs -> and within that folder is a 106kb file called "after Effects" and he opened it with terminal and then AE opened.

 

Title edited by Mod.

 

why did the mod change the title of my post? this has nothing to do with cant continue? this has to do with AE crashing and not reopening.  Anyway: folks dont freak out, go to adobe live chat (https://helpx.adobe.com/contact.html) and ask them to remote in and fix it for you. you'll see them go to activity monitor in apple and force quit out of all the adobe activity. then they'll probably uninstall , and remove your preferences and remove your plugins from media core.

    62 replies

    Show previous replies
    M
    menea_atelier
    Participant
    October 6, 2023

    I'm having the same problem, I store most of my files on iCloud or a Hard drive, which shouldn't be an issue. At first, I tried opening AE with a file I had before updating to Sonoma, it would take forever to load and then crashed. I did a "force quit" and now AE won't open at all. PLEASE SOLVE THIS ISSUE!! I'm paying my membership and can't use the product 😞

      Gabe Valente
      Gabe Valente
      Inspiring
      October 6, 2023

      Hi @nishu_kush thanks so much for the update!

      If it helps at all, I noticed that for me the issue happens after opening files that have missing footage items, especially if those footage items are stored in a cloud drive (iCloud, Box, Resilio Sync, etc) where they may present, but not previously downloaded (i.e. "available offline"). AE freezes, and after force-quitting the error pops up on re-launch.

      The work-around that I've found is to drag the problematic AE file into an already-open AE project instead of opening them directly from the finder. AE simply warns me about missing footage instead of trying to read the cloud-based file and crashing.

      nishu_kush
      nishu_kush
      Legend
      October 5, 2023

      Hi all,

       

      We're investigating the issue. Meanwhile, please try the following solutions that worked for other users.

      1. Try resetting the preferences of After Effects. Here's how.
      2. If that doesn't work, try removing third-party plug-ins. Steps below-
      • Go to the location: HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore
      • Remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.

      Let us know which solution worked for you.

       

      Thanks,

      Nishu

        rachelcenter
        rachelcenterAuthor
        Legend
        October 5, 2023

        disagree. im using AE just fine now and im on sonoma. you have to remove your plugins and then put them back

          B
          Bhagavathinat32731188vgvt
          Participant
          October 5, 2023

          I encountered the same problem today after upgrading to Mac OS Sonama. To resolve the issue, simply open the After Effect application, press option+command+shift (it clears the preferences) and the application will open normally.

            rachelcenter
            rachelcenterAuthor
            Legend
            October 5, 2023

            It's not a Sonoma issue. The solution is listed already you have to remove the plug-ins from Media core

            E
            Elia32731943glku
            Participant
            October 5, 2023

            I have the same problem can someone help? Adobe?

             

            becktacular
            becktacular
            Participant
            October 5, 2023

            I'm having the same issue - does anyone know if/when there will be an update to After Effects to support Sonoma? 

            rachelcenter
            rachelcenterAuthor
            Legend
            October 4, 2023

            your live chat had to remove in. remove media core 3rd party plug ins. clean up some stuff. then it worked. then we moved the media core plugins back in and it worked fine on sonoma

            nishu_kush
            nishu_kush
            Legend
            October 4, 2023

            Hi rachinc1,

             

            Sorry to hear that.

            How do you launch After Effects? Do you double-click a project file or click the After Effects icon? Did you install any new fonts recently in your system?

            Let us know, we're here to help.

             

            Thanks,

            Nishu

             

            C
            Chris31754246quq1
            Participant
            September 16, 2023

            after effects ( any version ) isnt working with the beta update of mac os sonoma with an error saying after effects cannot continue : internal structure inconsistency (g) (25::2) 

            i havent made any backup idk what to do now the project needs to be finished asap so i cant downgrade !!!
             
            System info
                Application: After Effects v23.6.0.62 + 22.0
                OS: macOS v14.0.0, RAM: 8.00 GB GB, CPUs (logical): 8

              R
              Community Expert
              Rick GerardCommunity Expert
              Community Expert
              September 16, 2023

              Messing with any OS update, especially this early in the development of the OS, is incredibly dangerous. If you depend on your computer to make a living, either set up a dual boot system to switch back to a working system in a couple of minutes or invest in a second computer. I always create and save a bootable external hard drive so I can get back to work.

               

              You have two choices if you don't have a reliable backup system. The first is to live with the problems until the folks who make the software you are using have the time to do their own troubleshooting and work out the issues created by the new OS (or new virus protection or even new fonts). This includes Adobe and all of the 3rd party plugins and scripts that you use. The other is to rebuild your entire system using a working copy of the OS, and then, before you start fiddling with the new OS again, you buy an external hard drive and make a bootable backup of your system. On the Mac, that is not a Time Machine backup. That's a bootable hard drive containing all the apps, plugins, and extensions you use on your machine. 

               

              There are a few options on the Mac side to create a bootable copy of your system. You might start your search here: https://www.howtogeek.com/399058/how-to-make-a-bootable-clone-of-your-macs-hard-drive/

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