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rachelcenter
rachelcenter
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September 16, 2023

After Effects 23.6 can't continue: internal structure inconsistency (g) ( 25 :: 2 ) macOS Sonoma

  • September 16, 2023
  • 62 replies
  • 35621 views

After Effects froze my whole computer tonight. I did a force restart and when I came back up, I was greeted with these 3 errors (see attached screenshots) and After Effects refused to open. Errors:

  1. After Effects can't continue: internal structure inconsistency (g) ( 25 :: 2 )
  2. After Effects error: globals unborn. ( 21 :: 3 )
  3. After Effects can't continue: unexpected failure during application startup

 

I uninstalled AE then reinstalled it. Errors persisted. I used CC cleaner. Errors persisted. I can't get back into normal AE 23.6. Please help!!!! Mac OS Sonoma 14.0, 64gb ram.

 

update 10/15/23 this is the 3rd time in a 1-2 week span that AE has crashed on me and now i cant get back in again becaus of global unborns. I cleared the contents of the preferences folder and the media core folder. Then tried to open AE. The 3 errors persisted and AE wouldn't open. So I went to adobe live chat. the minute they remoted in, I could open AE again. But the minute I ended the live remote, I couldnt get into AE and the 3 errors persisted again. It defied logic.  Another operator remoted in and uninstalled creative cloud and reinstalled and the 3 errors still persisted (media core folder was empty). He couldnt figure it out and asked if a senior tech could call me back tomorrow. I said no, please we need to fix this tonight. He ended up going to the application on the desktop, right click on AE, "show package contents", go into Contents -> MacOs -> and within that folder is a 106kb file called "after Effects" and he opened it with terminal and then AE opened.

 

Title edited by Mod.

 

why did the mod change the title of my post? this has nothing to do with cant continue? this has to do with AE crashing and not reopening.  Anyway: folks dont freak out, go to adobe live chat (https://helpx.adobe.com/contact.html) and ask them to remote in and fix it for you. you'll see them go to activity monitor in apple and force quit out of all the adobe activity. then they'll probably uninstall , and remove your preferences and remove your plugins from media core.

    62 replies

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    J
    Community Manager
    jenkmeister17177426Community Manager
    October 10, 2023

    @brianneelizabeth Thanks for the log file. The point of failure is around access to your preferences folder (/Users/[Username]/Library/Preferences/Adobe/After Effects/[Version]) - please follow the steps in the pinned post, including the final ones to backup/delete the existing preferences folder and then run AE. 

    B
    brianneelizabeth
    Participant
    October 10, 2023

     

    i am having the same issues and none of the tips helped. here is what came from me doing the after effects log.txt file

     

     

    Log file created: Tue Oct 10 19:53:20 2023
    -------------------------------------------
    Ticks = 0 <2660842> <AppVers> <5> App Version = 24.0x55 release
    Ticks = 0 <2660842> <AppDirs> <5> App Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents
    Ticks = 0 <2660842> <AppDirs> <5> Executable Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/MacOS
    Ticks = 0 <2660842> <AppDirs> <5> Resources Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/Resources
    Ticks = 0 <2660842> <AppDirs> <5> Package Dir = /Applications/Adobe After Effects 2024
    Ticks = 0 <2660842> <AppDirs> <5> Plugin Dir = /Applications/Adobe After Effects 2024/Plug-Ins
    Ticks = 0 <2660842> <AppDirs> <5> Required Dir = /Applications/Adobe After Effects 2024/Adobe After Effects 2024.app/Contents/Required
    Ticks = 62 <2660842> <ALOG> <5> Egg Mac Startup
    Ticks = 102 <2660842> <ALOG> <5> U Birth U Birth
    Ticks = 102 <2660842> <ALOG> <5> U CPU Data LogicalCores:0, PhysicalCores:0, MMX:1, SSE:1 SSE2:1, SSE3:0, SSSE(MNI):0, SSE4_1:0, SSE4_2:0
    Ticks = 102 <2660842> <ALOG> <5> U Birth U Hog Birth
    Ticks = 182 <2660842> <ALOG> <5> FILE Birth FILE Birth
    Ticks = 182 <2660842> <ALOG> <5> M Birth M Birth
    Ticks = 182 <2660842> <ALOG> <5> RND Birth RND Birth
    Ticks = 1438 <2660842> <ALOG> <5> EGG Startup Caught exception, report as Err_Generic and aborting launch
    Ticks = 1438 <2660842> <ALOG> <5> EGG IEggApp Done.
    Ticks = 1445 <2660842> <ALOG> <5> EGG Constructor IEggApp failed, about to go away
    Ticks = 1445 <2660842> <ALOG> <5> MC MC_StopAllAsyncWork MC_StopAllAsyncWork
    Ticks = 1445 <2660842> <ALOG> <5> FLT Death FLT Death
    Ticks = 1445 <2660842> <ALOG> <5> U U_Sev_FATAL After Effects can’t continue: internal structure inconsistency (g) ( 25 :: 2 )
    Ticks = 1451 <2660842> <ALOG> <5> ReportError StackCrawl Up_ReportError
    FLTp_InsaneMagicChecker(short, short, FLT_Globals*, FLT_FCSeqSpec const*, FLTp_FrSpec*, FLT_FCAudSpec**, short, boost::shared_ptr<FLT_FCSpec>*)
    FLT_Death()
    CEggApp::Cleanup()
    CEggApp::FastExit()
    CEggApp::CEggApp(aelib::InitIterator&, bool, bool, boost::shared_ptr<StartupTimeTelemetry>)
    MainMain(bool, bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, unsigned short const*)
    EggMain(bool, bool, bool, bool, bool, bool, bool, unsigned short const*, bool, unsigned short const*)
    main
    start
    ??? <0>

    Ticks = 4509 <2660842> <ALOG> <5> PREF Death PREF Death
    Ticks = 4509 <2660842> <ALOG> <5> U U_Sev_PROBLEM After Effects error: globals unborn. ( 21 :: 3 )
    Ticks = 4512 <2660842> <ALOG> <5> ReportError StackCrawl Up_ReportError
    PREF_Death(unsigned char)
    CEggApp::Cleanup()
    CEggApp::FastExit()
    CEggApp::CEggApp(aelib::InitIterator&, bool, bool, boost::shared_ptr<StartupTimeTelemetry>)
    MainMain(bool, bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, unsigned short const*)
    EggMain(bool, bool, bool, bool, bool, bool, bool, unsigned short const*, bool, unsigned short const*)
    main
    start
    ??? <0>

    Ticks = 5395 <2660842> <ALOG> <5> U U_Sev_FATAL After Effects can’t continue: unexpected failure during application startup
    Ticks = 5396 <2660842> <ALOG> <5> ReportError StackCrawl U_ReportError(unsigned int, unsigned short, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::STLAllocator<unsigned short>> const&)
    MainMain(bool, bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, unsigned short const*)
    EggMain(bool, bool, bool, bool, bool, bool, bool, unsigned short const*, bool, unsigned short const*)
    main
    start
    ??? <0>

    Ticks = 7523 <2660842> <ALOG> <5> U U_SetMemoryInUseAdjustment setting adjustment from 0 to 0
    Ticks = 7524 <2660842> <ALOG> <5> U Death U Death
    -------------------------------------------
    Log file closed: Tue Oct 10 19:53:28 2023

    J
    Community Manager
    jenkmeister17177426Community Manager
    October 9, 2023

    We'll need a log file then to help further.

     

    Navigate to 

    • /Users/[Username]/Library/Preferences/Adobe/After Effects/[Version]/logs
    • Create an empty text file called "After Effects Log.txt" and save it in that folder
    • Now startup After Effects and let it go through all the errors until it quits/crashes

     

    Find the log file you created above and paste the contents of it back into this thread. 

     

      rachelcenter
      rachelcenterAuthor
      Legend
      October 9, 2023

      did not work for me

      rachelcenter
      rachelcenterAuthor
      Legend
      October 9, 2023

      After adobe remoted in to my computer and fixed it, about 2 days later AE crashed again and I got the same 3 errors all over again!!!!!!!

      rachelcenter
      rachelcenterAuthor
      Legend
      October 9, 2023

      i've proposed a solution that definitely works. because im using AE on sonoma right now i'll repeat the solution. go to adobe live chat, and have them remote into your computer to fix it. https://helpx.adobe.com/contact.html

      G
      guillaumec59646852
      Participant
      October 9, 2023

      Hi. All the solutions proposed here don't work (MediaCore, Preferences...) on Adobe AE 22.5 / Sonoma

       

      rachelcenter
      rachelcenterAuthor
      Legend
      October 9, 2023

      yes. go to adobe live chat and ask them to remote in and fix it. they fixed it for me and im using AE as we speak on sonoma. https://helpx.adobe.com/contact.html

        J
        Community Manager
        jenkmeister17177426Community Manager
        October 7, 2023

        The cause of the issue appears to be Sonoma adjusting the permissions and access to folders that After Effects requires to run. These include:

        • /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore
        • /Users/[Username]/Library/Preferences/Adobe/After Effects/[Version]

         

        To check for the appropriate permissions:

        1. Navigate to /Library/Application Support/Adobe/Common/Plug-ins/7.0/
          • Right-click on the MediaCore folder and choose Get Info from the context menu.
          • Open the Sharing & Permissions section and make sure “everyone” has at least Read Only Privilege set.
          • If the account you are launching After Effects with is listed in the Name column, make sure it has at least the Read Privilege set as well.

         

        1. Navigate to /Users/[Username]/Library/Preferences/Adobe/After Effects/
          • Right-click on the appropriate [Version] folder and choose Get Info from the context menu.
          • Ensure Locked is not checked. Uncheck it if necessary.
          • Open the Sharing & Permissions section and ensure the account you using to launch After Effects has both the Read & Write Privilege.

         

        If after completing these steps, After Effects will still not load, please make a backup of the above folders, then delete the folders at the paths above. Then uninstall and re-install After Effects.

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