Skip to main content
rachelcenter
rachelcenter
Legend
September 16, 2023

After Effects 23.6 can't continue: internal structure inconsistency (g) ( 25 :: 2 ) macOS Sonoma

  • September 16, 2023
  • 62 replies
  • 35518 views

After Effects froze my whole computer tonight. I did a force restart and when I came back up, I was greeted with these 3 errors (see attached screenshots) and After Effects refused to open. Errors:

  1. After Effects can't continue: internal structure inconsistency (g) ( 25 :: 2 )
  2. After Effects error: globals unborn. ( 21 :: 3 )
  3. After Effects can't continue: unexpected failure during application startup

 

I uninstalled AE then reinstalled it. Errors persisted. I used CC cleaner. Errors persisted. I can't get back into normal AE 23.6. Please help!!!! Mac OS Sonoma 14.0, 64gb ram.

 

update 10/15/23 this is the 3rd time in a 1-2 week span that AE has crashed on me and now i cant get back in again becaus of global unborns. I cleared the contents of the preferences folder and the media core folder. Then tried to open AE. The 3 errors persisted and AE wouldn't open. So I went to adobe live chat. the minute they remoted in, I could open AE again. But the minute I ended the live remote, I couldnt get into AE and the 3 errors persisted again. It defied logic.  Another operator remoted in and uninstalled creative cloud and reinstalled and the 3 errors still persisted (media core folder was empty). He couldnt figure it out and asked if a senior tech could call me back tomorrow. I said no, please we need to fix this tonight. He ended up going to the application on the desktop, right click on AE, "show package contents", go into Contents -> MacOs -> and within that folder is a 106kb file called "after Effects" and he opened it with terminal and then AE opened.

 

Title edited by Mod.

 

why did the mod change the title of my post? this has nothing to do with cant continue? this has to do with AE crashing and not reopening.  Anyway: folks dont freak out, go to adobe live chat (https://helpx.adobe.com/contact.html) and ask them to remote in and fix it for you. you'll see them go to activity monitor in apple and force quit out of all the adobe activity. then they'll probably uninstall , and remove your preferences and remove your plugins from media core.

    62 replies

    Show previous replies
    J
    Community Manager
    jenkmeister17177426Community Manager
    October 16, 2023

    @Min_Kim Did you follow the pinned reply steps above? If you have an it is still not working, we'd love to take a look at the machine to better understand the issue. 

    Min_Kim
    Min_Kim
    Participating Frequently
    October 16, 2023

    I have the same issue... I've kept uninstalling and re-installing back and forth.... this is super annoying! 

    rachelcenter
    rachelcenterAuthor
    Legend
    October 16, 2023

    There's nothing to record right now. Adobe already remoted in and fixed it. so if i recorded myself opening AE you wouldnt be able to see the problem. all you would see is AE opening normally. I would have to wait for it crash again to possibly record it. If I can remember to do so.........

    J
    Community Manager
    jenkmeister17177426Community Manager
    October 16, 2023

    Can you video record the entire process from start to finish of starting up AE so we can make sure we can see the entire experience?

     

    Can you also start up AE by going into the Applications folder, open the Adobe After Effects 2024 folder, right-click on the Adobe After Effects 2024 application and selecting Show Package Contents, go into Contents, go into MacOS, and then double-clicking "After Effects". That should produce a Terminal window with log messages. If you can copy that information and post it back here, that'll also help us.

      rachelcenter
      rachelcenterAuthor
      Legend
      October 15, 2023

      didnt work

        rachelcenter
        rachelcenterAuthor
        Legend
        October 15, 2023

        update 10/15/23 this is the 3rd time in a 1-2 week span that AE has crashed on me and now i cant get back in again becaus of global unborns

          L
          Lord Helvetica 17
          Participant
          October 13, 2023

          I may have figured something out. I followed the path provided by one of the users in here: /Users/username/Library/Preferences/Adobe/After Effects/
          All of the permissions were okay, but AE kept giving me those error messages. In the folder there were versions dating back to version 18 (see image below) I simply deleted all of them except 24 and Vualla, AE is back up and running. Good luck.

            A
            Andres28199362apyu
            Participant
            October 11, 2023

            This also worked for me, thanks so much! 

             

            p.s. just make sure you keep those keys held down until you see the after effects safe mode panel. Don't navigate away or anything else until you see it.

             

            W
            Wilwillyy
            Participating Frequently
            October 10, 2023

            Can you solve my problem? 

            https://community.adobe.com/t5/after-effects-discussions/after-effects-on-my-laptop-keeps-freezing/m-p/14144786#M237836

             

            include with the log file

            rachelcenter
            rachelcenterAuthor
            Legend
            October 10, 2023

            "none of the tips helped." None? so you followed my tip to have adobe remote into your computer to fix it for you and they werent able to solve it????

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices