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4 replies

JohnColombo17100380
Community Manager
Community Manager
April 21, 2025

Hi @Jerry5CA0,

Thank you for those logs. Would you able to create a screen recording of the actions you are taking when After Effects crashes? That would be the most helpful as we're trying to reproduce and investigate the issue.

 

Thanks again,

- John, After Effects Engineering Team  

Jerry5CA0Author
Participant
April 21, 2025

I must correct myself. It didn't show on the list of upgrades.

Jerry5CA0Author
Participant
April 21, 2025

That's one of the issues. It doesn't give any crash popup. It just closes. I have the latest release of AE.

Jenkmeister
April 21, 2025

Unfortunately I don't see any crash information in the log. There is a newer version of AE available now, 25.2.2, which you could try upgrading to and see if that helps. 

 

I was able to open your project as well.