Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

After effects crashing constantly, cannot find solution

New Here ,
Apr 21, 2025 Apr 21, 2025

Got my computer from repair, fresh install of after effects, no plugins
Now I can't work with it as it keeps crashing constantly.

Bug Needs More Info
TOPICS
Crash
638
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Apr 21, 2025 Apr 21, 2025

Hi @Jerry5CA0,

Thank you for those logs. Would you able to create a screen recording of the actions you are taking when After Effects crashes? That would be the most helpful as we're trying to reproduce and investigate the issue.

 

Thanks again,

- John, After Effects Engineering Team  

Status Needs More Info
Translate
5 Comments
Adobe Employee ,
Apr 21, 2025 Apr 21, 2025

Unfortunately I don't see any crash information in the log. There is a newer version of AE available now, 25.2.2, which you could try upgrading to and see if that helps. 

 

I was able to open your project as well. 

 

 

Status Needs More Info
Translate
Report
New Here ,
Apr 21, 2025 Apr 21, 2025

That's one of the issues. It doesn't give any crash popup. It just closes. I have the latest release of AE.

Translate
Report
New Here ,
Apr 21, 2025 Apr 21, 2025

I must correct myself. It didn't show on the list of upgrades.

Translate
Report
New Here ,
Apr 21, 2025 Apr 21, 2025
Translate
Report
Adobe Employee ,
Apr 21, 2025 Apr 21, 2025
LATEST

Hi @Jerry5CA0,

Thank you for those logs. Would you able to create a screen recording of the actions you are taking when After Effects crashes? That would be the most helpful as we're trying to reproduce and investigate the issue.

 

Thanks again,

- John, After Effects Engineering Team  

Status Needs More Info
Translate
Report