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December 6, 2023

Extractor plugin crashing after effects

  • December 6, 2023
  • 22 replies
  • 1396 views

Hi Guys.

I have a serious problem with the latest version of after effects (AE24) but it seems to apply to AE 23 and all version in between as well, the extractor plugin is crashing after effects for fun when applied to EXRs, no matter what i change in the settings after effects just crashes when scrubbing, caching or rendering, this is a serious problem adobe, please sort your software out, this is unusable in its current state.

the only half working solution i have tried so far is turning off multiprocessing so everything takes hours to render now. WTF is going on, CPU is more than powerful enough for this, (Blade 18 ,i9 13950, RTX 4080 96Gb of ram) sort it out adobe this is appaling for"professional software" 

has anyone come across this, anyone know real workaround that isnt using an entirely different piece of software. 

22 replies

December 12, 2023

Do you see any error dialogs appearing with something like "After Effects error: Cannot find image channel" or "After Effects error: file --- cannot be imported — files of type “” cannot be used as sequences." 

 

Those error messages are being reported shortly before the crash. 

BenD123Author
Participating Frequently
December 12, 2023

Very interesting thanks for the info, do the crash reports mention what or why it's crashing

December 12, 2023

Yep, those crash reports get through to us. You are the only person to have hit this crash best we can tell.

BenD123Author
Participating Frequently
December 12, 2023

 

No there are no special characters in the footage.

The exrs are the only sequences in the project, it doesnt matter how you bring them in, what version or computer, this happens over multiple versions on 2 entirely separate computers.  This happens in software only mode and in GPU cuda mode but only happens with multiprocessing turned on.

 

Surely the thousands of crash reports that get sent through register somewhere on your systems. 

December 12, 2023

I just checked in on the ticket. Looks like we haven't been able to reproduce internally and your crash is the only record of the issue. Are you using other effects before the Extractor plugin? Do the filenames have any special characters in them? If you create a new comp, bring the EXR into it and apply extractor, does it crash immediately or are there other steps we need to follow?

BenD123Author
Participating Frequently
December 12, 2023

Any luck on find out out what this could be?

December 8, 2023

Thank you for getting that together. We'll take a look at it and see what needs fixing.

BenD123Author
Participating Frequently
December 8, 2023

I have downloaded a freely available multi layered EXR on the web and have popped it into a project and uploaded it here (1GB) 

https://www.dropbox.com/scl/fi/ebnkk3sw61prh9qv5z6ip/EXR-Test-folder.zip?rlkey=uk92n6x04vjmqzgt6za70pntl&dl=0

This project crashes consistently when rendering or caching, on reopening AE 24 it says it was indeed "extractor" that has caused the crash. 

December 7, 2023

I'm not denying AE is the problem, but we don't have anything to reproduce the issue with. This isn't something we are aware or or have an existing bug written about. So however you can help us with files or materials, that'd be helpful.

BenD123Author
Participating Frequently
December 7, 2023

I can recreate this doing the following in Ae 24 & 23:

Use any EXR sequence with multiple passes
Apply "extractor" to the layer and choose the first pass
Duplicate 2 more times, and adjust the other 2 layers to other passes within Extractor (diffuse shadow etc)
Change opacity to get the right balance
Render or cache now consistently crashes AE if multiprocessing is turned on

this works across 2 computers and 2 versions ofAe with differnent EXR sequences that are completely unrelated and createed years apart. 

AE is the problem