Skip to main content
B
BenD123
Participating Frequently
December 6, 2023

Extractor plugin crashing after effects

  • December 6, 2023
  • 19 replies
  • 1261 views

Hi Guys.

I have a serious problem with the latest version of after effects (AE24) but it seems to apply to AE 23 and all version in between as well, the extractor plugin is crashing after effects for fun when applied to EXRs, no matter what i change in the settings after effects just crashes when scrubbing, caching or rendering, this is a serious problem adobe, please sort your software out, this is unusable in its current state.

the only half working solution i have tried so far is turning off multiprocessing so everything takes hours to render now. WTF is going on, CPU is more than powerful enough for this, (Blade 18 ,i9 13950, RTX 4080 96Gb of ram) sort it out adobe this is appaling for"professional software" 

has anyone come across this, anyone know real workaround that isnt using an entirely different piece of software. 

    19 replies

    Show previous replies
    B
    BenD123Author
    Participating Frequently
    December 12, 2023

     

    No there are no special characters in the footage.

    The exrs are the only sequences in the project, it doesnt matter how you bring them in, what version or computer, this happens over multiple versions on 2 entirely separate computers.  This happens in software only mode and in GPU cuda mode but only happens with multiprocessing turned on.

     

    Surely the thousands of crash reports that get sent through register somewhere on your systems. 

      J
      Community Manager
      jenkmeister17177426Community Manager
      Jenkmeister
      December 12, 2023

      I just checked in on the ticket. Looks like we haven't been able to reproduce internally and your crash is the only record of the issue. Are you using other effects before the Extractor plugin? Do the filenames have any special characters in them? If you create a new comp, bring the EXR into it and apply extractor, does it crash immediately or are there other steps we need to follow?

        B
        BenD123Author
        Participating Frequently
        December 12, 2023

        Any luck on find out out what this could be?

          J
          Community Manager
          jenkmeister17177426Community Manager
          Jenkmeister
          December 8, 2023

          Thank you for getting that together. We'll take a look at it and see what needs fixing.

            B
            BenD123Author
            Participating Frequently
            December 8, 2023

            I have downloaded a freely available multi layered EXR on the web and have popped it into a project and uploaded it here (1GB) 

            https://www.dropbox.com/scl/fi/ebnkk3sw61prh9qv5z6ip/EXR-Test-folder.zip?rlkey=uk92n6x04vjmqzgt6za70pntl&dl=0

            This project crashes consistently when rendering or caching, on reopening AE 24 it says it was indeed "extractor" that has caused the crash. 

              J
              Community Manager
              jenkmeister17177426Community Manager
              Jenkmeister
              December 7, 2023

              I'm not denying AE is the problem, but we don't have anything to reproduce the issue with. This isn't something we are aware or or have an existing bug written about. So however you can help us with files or materials, that'd be helpful.

                B
                BenD123Author
                Participating Frequently
                December 7, 2023

                I can recreate this doing the following in Ae 24 & 23:

                Use any EXR sequence with multiple passes
                Apply "extractor" to the layer and choose the first pass
                Duplicate 2 more times, and adjust the other 2 layers to other passes within Extractor (diffuse shadow etc)
                Change opacity to get the right balance
                Render or cache now consistently crashes AE if multiprocessing is turned on

                this works across 2 computers and 2 versions ofAe with differnent EXR sequences that are completely unrelated and createed years apart. 

                AE is the problem

                B
                BenD123Author
                Participating Frequently
                December 7, 2023

                Unfortunately not as the EXRs are under an NDA, The issue however is not the EXRs, I have EXRs from other projects that have worked in the past and the same thing happens, if i render with the extractor plugin and multiprocessing turned on it crashes, the problem is not the EXRs, its AE. i have tried reinstalling, using other EXRs, other computers the same things happens

                  J
                  Community Manager
                  jenkmeister17177426Community Manager
                  Jenkmeister
                  December 6, 2023

                  Are you able to share a problematic EXR with us so we can attempt to reproduce the issue?

                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices