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SteveKirby
SteveKirby
Known Participant
Dec 19, 2022 7:18 PM UTC
Released

Hide After Effects failing on Mac OS Ventura

I've been seeing issues with Cmd-H ever since upgrading to Ventura, but unlike the Save As… dialog cursor bug, I haven't seen this one mentioned elsewhere. AE often fails to hide when I use Cmd-H. The UI focus shifts to the Finder, but the AE window remains visible. If I minimize AE, undocked panels remain visible and cause issues. Using the menu command After Effects > Hide After Effects seems to work more consistently than the keyboard shortcut, though that may be coincidence. The problem as a whole is intermittent, not constant, so it's hard to test and provide specific detailed descriptions.

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    markoconnell
    Known Participant
    Jul 25, 2023 2:29 PM UTC

    Same here-

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      vcr100
      vcr100
      Participating Frequently
      Jul 18, 2023 6:38 PM UTC

      @JohnColombo17100380 How's that fix going with the Adobe Engineering team? It's been four months since your reply stating that you were investigating, whatcha guys been up too? Seems like a prettty straight forward fix. This is just another reason, added to a very long list of reasons, that I have lost confidence in Adobe. Bye bye.

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      marks31742102
      marks31742102
      Participant
      Jul 4, 2023 6:13 PM UTC

      Agreed! that's why we pay for a (expensive) monthly subscription...

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      soulsun69
      soulsun69
      Participant
      Jun 30, 2023 12:06 AM UTC

      How is it acceptable to Adobe for this issue to still exist 7 months later. I personally would be ashamed and embarrased if this were my company or god forbid I worked at Adobe.

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        greg vannoy
        Known Participant
        Jun 19, 2023 9:24 PM UTC

        There is also the issue where when AE is open and you click anything else – the finder, another app – anywhere, and AE disappears. That's another bug that's maybe related and one that's been around for just as long as this one.

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          Community Manager
          jenkmeister17177426Community Manager
          Jun 19, 2023 9:03 PM UTC

          Yes, that's all likely related.

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          WShawn
          WShawn
          Known Participant
          Jun 19, 2023 8:53 PM UTC

          Is the fact that selecting "Hide Others" from a different app (Safari, C4D, etc) DOES make After Effects disappear from the desktop a relevant data point? And I can then bring up other hidden apps and After Effects will STAY hidden? In fact, I can then bring up After Effects and succesfully hide it (sometimes). Mac Studio, OS 13.1.

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          Community Manager
          jenkmeister17177426Community Manager
          Jun 19, 2023 8:15 PM UTC

          The issue has been there at least since MacOS 13's release, potentially in 12.*. The introduction of Stage Manager (even if you aren't using Stage Manager) seems to have made this more frequent, and it is most frequently occuring after a drag and drop from the OS Finder window into AE. 

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          greg vannoy
          Known Participant
          Jun 19, 2023 7:45 PM UTC

          This doesn't explain why this has been happening in previous iterations of the Apple system software. It's been going on for me for over a year.

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          Community Manager
          jenkmeister17177426Community Manager
          Jun 19, 2023 7:25 PM UTC

          I'm the one who has been debugging this with Apple. There is no code in AE that is blocking the Hide that I can identify. AE doesn't even know about the Hide command taking place. It's all done at the OS level. If there was an AE-side fix, I promise you I would have implemented it by now. 

           

          Feedback Assistant case with Apple is #12242313 and it's been escalated to get fixed for at least MacOS 14 as well as fixed in prior OS versions. 

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