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SteveKirby
Known Participant
December 19, 2022

Hide After Effects failing on Mac OS Ventura

  • December 19, 2022
  • 85 replies
  • 10138 views

I've been seeing issues with Cmd-H ever since upgrading to Ventura, but unlike the Save As… dialog cursor bug, I haven't seen this one mentioned elsewhere. AE often fails to hide when I use Cmd-H. The UI focus shifts to the Finder, but the AE window remains visible. If I minimize AE, undocked panels remain visible and cause issues. Using the menu command After Effects > Hide After Effects seems to work more consistently than the keyboard shortcut, though that may be coincidence. The problem as a whole is intermittent, not constant, so it's hard to test and provide specific detailed descriptions.

This topic has been closed for replies.

85 replies

Known Participant
June 19, 2023

Amen. I'm not buying the excuses. This has been going on for MUCH longer than the current iteration of Apple's system software.

Participating Frequently
June 19, 2023

Nonsense - if it was Apple's issue it would be happening in other software and it isn't. After Effects has always had issues with hiding/showing and this is just a more broken example. 

June 19, 2023

@mdominic It's not Adobe's to fix. It's a bug in the Apple OS code. As I said above, we are working with Apple on what has changed. The bug is still in their macOS 14 beta as well. 

May 30, 2023

As far as we can tell, it's an Apple OS change that is causing this. It occurs more frequently if the last other non-AE window you were in was an OS Finder window. We are working with Apple to understand what the issue is and if we can do something on the AE side to fix it. 

Known Participant
May 30, 2023

This thread may be nearing 6 months but this issue is well over a year old.

Participant
May 30, 2023

Still nothing 6 months later? is this an Apple issue or and Adobe issue. Seems 6 months is far too long to QA such a simple request?

Community Expert
May 23, 2023

I just checked with only AE and Finder. About 50% of the time, AE would hide. Having a finder Panel open seems to cause problems occasionally. 

 

I don't usually hide apps, but I do a lot of Alt/Option + Tab to switch between them. I've never noticed any performance gain by hiding, but maybe I have not been paying enough attention.

 

May 23, 2023

Thanks @Rick Gerard  - the best repro I have is to have only AE open along with a Finder window. Bring AE to the front, alt-tab in the Finder window, click back to AE and then Press Cmd+H. That seems to do it about 50% of the time for me.

 

If I also right-click on the toolbar icon for AE and say Hide, it'll also do it about 50% of the time for me. AE has literally no code that will respond to the OS/toolbar icon (currently) when choosing that Hide. That's an OS level call to tell the app to hide and sometimes AE does it and sometimes the OS thinks it has hidden the app but it remains onscreen. That's the part I'm trying to figure out now - is there something in AE that's stopping the window from going away. 

Community Expert
May 23, 2023

I have been trying to reproduce the Hide bug (Ctrl + h) on my M2 Macbook Pro running 13.3.1. 

 

AE, and every other app I have tried hides as expected. The apps also are removed from the default F3 key, which previews all open and not hidden apps. I don't have or use Hot Corners except for the bottom right to Hot Note.  Maybe the bug has something to do with the way the System Settings are configured.

 

Alt + Tab to switch always brings AE and every other app back.

I don't know if this helps the bug team or not.

 

May 23, 2023

We are continuing to work on this. It's not a simple "AE changed in this way causing the issue". This happened due to an underlying MacOS change but it's not clear what change Apple made. We are working on it and will get a fix into Beta as soon as we have something. We aren't ignoring it, we aren't wanting anyone to curse over this, we want to find a fix and when we have it, we will let you know.