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SteveKirby
SteveKirby
Known Participant
December 19, 2022

Hide After Effects failing on Mac OS Ventura

  • December 19, 2022
  • 85 replies
  • 10138 views

I've been seeing issues with Cmd-H ever since upgrading to Ventura, but unlike the Save As… dialog cursor bug, I haven't seen this one mentioned elsewhere. AE often fails to hide when I use Cmd-H. The UI focus shifts to the Finder, but the AE window remains visible. If I minimize AE, undocked panels remain visible and cause issues. Using the menu command After Effects > Hide After Effects seems to work more consistently than the keyboard shortcut, though that may be coincidence. The problem as a whole is intermittent, not constant, so it's hard to test and provide specific detailed descriptions.

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    85 replies

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    SteveKirby
    SteveKirbyAuthor
    Known Participant
    December 30, 2022

    I just had the same issue again, but this time I had to click on the app icon in the dock twice. The first time I did so, AE came back into focus but still did not disappear when I hit Cmd-H (it just shifted focus to another app but the AE UI remained in place). 

    R
    RyanSWarnick
    Participant
    December 30, 2022

    Same issue on two different Macs. Command + H doesn't hide AE, it keeps the AE interface just as it was, but makes it inactive. So the inactive AE interface is then covering up the OS desktop. Yes, it works to right + click on the Mnemonic icon in the dock and select "Hide", but command + H produces this strange behavior.

    SteveKirby
    SteveKirbyAuthor
    Known Participant
    December 30, 2022

    Hey @JohnColombo17100380 thanks for responding. You are correct - clicking on AE in the dock did make it possible to Hide it as expected. My 'Use System Shortcuts' is checked on.

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    December 22, 2022

    Hi @SteveKirby,

    Thanks very much for reporting this issue. When you're in the state where After Effects does not hide correctly, try clicking on the After Effects icon in the Dock. Does it hide as expected after that? It sounds like After Effects might be in a "half-focused" state to start with and clicking the Dock icon might fully focus it so that it can be properly hidden/defocused.

     

    Additionally, what is "Use System Shortcuts" set to in Preferences > General?

     

    Thanks for reporting this issue and for any further information you can provide, 

    - John, After Effects Engineering Team 

      ryanbutterworth
      ryanbutterworth
      Participant
      December 19, 2022

      Ever since I upgraded to Ventura, when I hide after effects, it stays open on the desktop instead of hiding. I can still click on the UI elements but it doesnt reactivate in the menu bar unless I cmd-tab back to AE.

        nishu_kush
        nishu_kush
        Legend
        December 22, 2022

        Hi ryanbutterworth,

         

        Thanks for writing in.

        I haven't seen this issue before. Is it happening only with After Effects?

        Let us know.

         

        Thanks,

        Nishu

        ryanbutterworth
        ryanbutterworth
        Participant
        December 22, 2022

        Yep. I've not experienced it in photoshop or illustrator. It's complete random too. Sometimes hide works, but most of the time it doesnt. I'm on the latest versions of all the apps.

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