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Mercury Transmit issue in 16.1

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Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.

Troubleshooting

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JohnColombo17100380

Community Manager

Hi all,

Thank you for reporting this issue with Mercury Transmit. Please let us know if you are still experiencing this issue in the latest 22.6 version of After Effects, as there have been several fixes and improvements to Mercury Transit over the last few versions.

As mentioned previously, if you are still experiencing issues, please include your OS, GPU, GPU driver, and any video output hardware you are using.

Thanks again for reporting and for any further information you can provide,

- John, After Effects Engineering Team

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dlewyb

Participating Frequently

Reminds me why I think there should be a much better application offer in this space. It's amazing how adobe has such a strong position in the filed with this continued poor quality of product.

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Matt McCarter

Participant

I am on 16.2 and I am having a bug where it will start... stop working halfway through... then AE fails to load past the splash screen.. I have to reset preferences in order to get it working again.

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redlandstudios

Participant

First the preview would pop on my main screen. I created a new user and was finally able to see my preview on the correct monitor. Now I'm actually having AE hang up constantly when I have my second monitor activated for preview. Been having to use the kill process trick to save my work prior to force quitting. Been having to work without a preview monitor... not a great way to animate...

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aubreyg27013258

Participant

Still not working as of latest version today. PLEASE FIX!

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defaultiw2vpalekd1f

Participant

2021 and I still can't use mercury transmit. Using MacOS 10.15.7 and Premiere Pro 2020&2021

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design083465665

Participant

Please fix this, for everyone I know working with after effects this is a real pain!

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RomanF.

Participant

I use Adobe Premiere Pro CC 2020 14.0.2 :
x2 4K outputs and x1 1920*1080 output for my Fullscreen Preview with Mercury.

Sometimes it works..sometimes not...
I'm really disepointed ... it's ever a "bug" after all those last versions ????

Please, QUICK and HELP US !!

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Boris Hristov

Participant

Fix It Already please guys cmon

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