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Inspiring
September 28, 2022

Mercury Transmit issue in 16.1

  • September 28, 2022
  • 61 replies
  • 1568 views
Just upgraded to 16.1 and I can no longer access my external monitor. Mercury transit automatically switches to "monitor 2" when I need it to stay on "monitor 1" even after I reset my preferences.
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61 replies

faroscin72
Participating Frequently
September 28, 2022
Same issue, Premiere working fine.

Windows 10
i7 4930k
64gb ram
gtx 770
Inspiring
September 28, 2022
No luck with Mercury Transmit in either AE or Premiere 2019 (latest versions). Looks like I can get Monitor 2 to work, but not on monitor 1.

AE 2018 works fine.

Win 10 (1809)
Nvidia driver 419.35 on a 980ti
2 x Dell 1440p displays
Inspiring
September 28, 2022
I had horrendous problems.

Same symptoms. Discovered that AUSUS Sonic Studio Drivers cause the problem.

Now, it works as expected.

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 7700 @ 3.60GHz 39 °C
Kaby Lake 14nm Technology
RAM
32.0GB
Motherboard
ASUSTeK COMPUTER INC. ROG STRIX Z390-F GAMING (LGA1151) 33 °C
Graphics
XB271HU (2560x1440@59Hz)
DELL U2715H (2560x1440@59Hz)
DELL U2410 (1920x1200@59Hz)
4095MB NVIDIA GeForce RTX 2070 (EVGA) 55 °C
Storage
119GB V4-CT128V4SSD2 (SATA (SSD))
1863GB Seagate ST2000DM008-2FR102 (SATA (SSD)) 38 °C
931GB Crucial CT1000MX500SSD1 (SATA (SSD))
1863GB Seagate ST2000DX002-2DV164 (SATA ) 35 °C
465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD))
465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD))
2794GB Western Digital WDC WD30 EZRX-00MMMB0 USB Device (USB (SATA) (SSD))
5589GB Western Digital WD My Book 25EE USB Device (USB (SATA) (SSD))
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Participating Frequently
September 28, 2022
Windows 10 home (Brazilian Portuguese)
GTX 750 TI - driver 398.36

Participating Frequently
September 28, 2022
Same issue here in Windows 10. It's impossible to transmit to "Adobe Monitor 1".

I hope this is not in purpose. Premiere Pro is working just fine, as was in After Effects previous versions. Transmit is broken.
Inspiring
September 28, 2022
Same issue.

Windows 10 Pro (v1809, Build 17763.437)
2x Intel Xeon E5-2680 v3 @2.5 GHz
128GB RAM
NVidia Geforce GTX Titan X (driver 430.39)
Inspiring
September 28, 2022
Same issue.

Windows 10 Pro (v1803 build 17134.706)
64 GB RAM 2x Intel Xeon X5690 3.47 ghz
GeForce GTX 960 driver 418.81
Inspiring
September 28, 2022
Windows 10 Pro 64-bit (v1709 build 16299.1029)
32GB RAM; AMD Ryzen 5 1600x 3.6GHz
GeForce GTX 1080; driver 419.67

Three-monitor system here (arranged 3-1-2)
-Open AE prefs, click checkbox for monitor 2
-Click OK. Mercury Transmit takes over monitor 3
-Open AE prefs. Checkbox for monitor 3 is now checked, monitor 2 unchecked
-Uncheck monitor 3 and click OK. Monitor 3 returns to normal.
-50 GOTO 10

Worked fine in previous build of AE. Persisted through reboots. If I rearrange the monitors in either the Windows or Nvidia control panels, the monitors switch as expected, but AE always takes the left-most monitor. I even tried swapping cables on the back of the computer to a 1-3-2 configuration, but AE now takes monitor 1; always the left-most monitor in my setup.
Inspiring
September 28, 2022
MacOS Mojave - Version 10.14.4
iMac Pro (2017)
3 GHz Intel Xeon W
64 GB 2666 MHz DDR 4
Radeon Pro Vega 64 16GB
Inspiring
September 28, 2022
same issue.

windows 10 home 64-bit
i7-6850K
NVIDIA GeForce GTX 1070, Driver version: 25.21.14.1935
64GB RAM