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pankaj_0625
Participant
April 4, 2025

Unable to Create AGM Font ("Adobe Clean - Bold") in After Effects

  • April 4, 2025
  • 23 replies
  • 5010 views

Dear Adobe Support Team,

I am facing a recurring issue while launching Adobe After Effects on my workstation. The error message displayed is:

"After Effects warning: Unable to create AGM font ('Adobe Clean' - 'Bold') 

Processor: 12th Gen Intel(R) Core(TM) i7-12700 @ 2.10 GHz

Installed RAM: 16 GB (15.7 GB usable)

System Type: 64-bit operating system, x64-based processor

Operating System: [Mention your Windows version, e.g., Windows 10 Pro]

After Effects Version: [Mention AE version, e.g., After Effects 2024

Since none of these steps resolved the problem, I would appreciate your guidance on how to fix this issue. Please let me know if you require any additional details

Pinned Reply By Chad.Baker

Hello Ae users,

The After Effects team is looking into this issue. We'd like to collect a crash log from anyone currently experiencing the "AGM font" issue on launch. If you are seeing a crash report dialog, you can use the View Report link to collect the log. It would also be helpful to know the OS version for users seeing this error. You can reach me via DM here.

 

Best regards,

Chad Baker | Principal Technical Support Consultant | Digital Media | Adobe 

23 replies

Dominik Sauer
Dominik Sauer
Participant
May 11, 2026

Same problem. Nothing seems to fix it.

I can’t creat a Font layer, because AE doesnt seem to be able to use fonts anymore. everything else works.

Deleted all Adobe Fonts, now its failing to load “normal” fonts. Re-Installed several versions of AE. Re-Installed AdobeCC Client, and everything else mentioned. This is incredibly damaging to my business.
 

 

Anirudh386174108vp7
Anirudh386174108vp7
Participant
April 27, 2026

Absolutely ridiculous. I had experienced the same issue with 25.1 (which is running stable now), that I managed to fix. 
I have now setup a brand new device with nothing on it, and 26.1 is still crashing on startup.

Edit - The logs folder in AppData(Windows) is also empty. I cant even share a log file.
Edit 2 - I am on a strictly regulated system, and cannot configure App Settings in Windows Security
Edit 3 - I need to get started with my projects, and none of the older versions of After Effects eem to work as well. Officially locked out of After Effects.

 

Felipe35289729he92
Felipe35289729he92
Participant
February 1, 2026

Did everything, all the steps from josiah_3527, nothing is working… this is very frustrating

Felipe35289729he92
Felipe35289729he92
Participant
February 1, 2026

 

B
Bethany37090877ja9o
Participant
September 23, 2025

Also experiencing this issue 

E
Efran Jounas
Participant
July 8, 2025

Resolved this bug by adjusting the Windows security settings.

Open Windows Security.
Select the App and Browser Control option.
Then go into Exploit Protection Settings.
Choose Program Settings and then "Add program to customize" navigate to the After Effects.exe and Premiere.exe file (should be called AfterFX.exe make sure you arent using the shortcut).
Scroll down and select "override system settings" next to Block untrusted fonts. Then check this option off. Click apply.

A
Andre32352697b9pi
Participant
July 1, 2025

I would love to be able to use this solution, but I am on a very locked-down computer controlled by admins.  I cannot update any security settings, or anything else for that matter!  I have never been able to launch Adobe Charater Animator because of this "Can't create AGM Font" issue - and now after an update, I can't open After Effects!  Scared to update any other app now in case they all start to fall over...

    R
    rok_0605
    Participant
    June 23, 2025

    Has anyone fond a better solution for the issue besides the Block untrusted fonts option. Although this fixed the issue with AE crashing on the start, but now certain fonts don't work for me anymore.

    B
    Bikerscout72
    Participating Frequently
    May 15, 2025

    Thanks! I can confirm this fixed the issue for me in Windows 10, and After Effects now opens correctly.

    J
    josiah_3527
    Participant
    May 14, 2025

    So we have found a solution for this. It has affected more than just Adobe After Effects in our environment, so its worth taking a look at if you have other programs that are crashing with font errors as well. 

    This fix is for Windows 11. 

     

    • Open Windows Security.
    • Select the App and Browser Control option.
    • Then go into Exploit Protection Settings.
    • Choose Program Settings and then "Add program to customize" navigate to the After Effects.exe file (should be called AfterFX.exe make sure you arent using the shortcut). 
    • Scroll down and select "override system settings" next to Block untrusted fonts. Then check this option off. Click apply. 

     

    Now you should be able to launch After Effects and get no font errors. 

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