Skip to main content
cdglab
Participant
March 7, 2025

Error std::exception

  • March 7, 2025
  • 21 replies
  • 6739 views

AE beta was working great. My Mac crashed, and then when launching AE beta, I get a std::exception error and will not start.

 

What is the best way to resolve this issue?

21 replies

JohnColombo17100380
Community Manager
Community Manager
March 7, 2025

Hi @cdglab,

Thank you for reporting this issue. A log file would be helpful for us to see more information on the std::exception. Since you cannot launch to enable logging, try this:

  1. Open a new blank file in TextEdit
  2. Select Format > Make Plain Text if it not already a plain text file
  3. Save the blank file as "After Effects (Beta) Log.txt" in "/Users/<yourUserName>/Library/Preferences/Adobe/After Effects (Beta)/25.3/logs". Please create the logs folder if it doesn't exist.
  4. Try to launch After Effects.
  5. Share the After Effects (Beta) Log.txt file with us via a link (since .txt files cannot be attached to a post)

 

Thanks very much for any further info,

- John, After Effects Engineering Team