adobe audition is frozen

I’m having issues with Audition.  I was able to use it for 10 minutes today, but then it froze.  When I tried to restart it, it will still be frozen.  I can’t even send any bug or error reports.  I tried using previous versions of Audition and they too weren’t working.  I spent like 1 or 2 hours trying to get this software to work.  I tried updating all the versions of Audition and they still freeze.  I posted a video here of what I’m experiencing so you get an idea.