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Known Participant
Apr 9, 2025 12:08 PM UTC
Open for Voting

Fullscreen preview: just black

Issue: Fullscreen preview is just black

Bridge Version: 15.0.3.525
Operating System: Windows 11, 24H2

Steps to reproduce: 

  • Nvidia 2080ti + Nvidia 4090 for rendering
  • 4K LG Screen SSCR2
  • Nvidia Studio driver 572.83
  • Choose any image, press Spacebar: The Fullscreen Preview is just black (Also presentation and the comparison tool)


Actual result: Black screen

Expected result: Fullscreen preview of selected image

Here is a screenrecording:
https://youtu.be/HbMRHF0DKis

18 replies

Known Participant
Apr 10, 2026 9:07 AM UTC

Hey Adobe support, this bug report is now 1 year old without any notice on your part. 
What can I do to make you care? 

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Known Participant
Feb 27, 2026 3:30 PM UTC

Hey Adobe support, we’re rapidly approaching this bug report’s first birthday without you even sending a greeting card. I mean, come on now. 

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Known Participant
Jan 28, 2026 2:34 PM UTC

Hey Adobe Support team, 
I found a workaround for the problem - when Bridge is launched “as administrator”, the fullscreen preview works reliably all the time. 

Bridge should not need administrator privileges, though. Please fix that. 

(Just updated to 16.0.2, still the same problem)

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Known Participant
Nov 16, 2025 9:02 PM UTC

Hey Adobe Support Team, 
I provided a detailed bug report, including a screenrecording of the problem. 
Now it's 8 months later and I haven't even gotten the simplest form of feedback. 
Can you please look into this? 

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Known Participant
Nov 13, 2025 12:24 AM UTC

@nikunj.m Can I please get feedback? Is this a known problem, is there a bug ticket, will this be solved?

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Known Participant
Nov 13, 2025 12:22 AM UTC

I now experience the exact same behaviour (fullscreen preview gradually begins to fail) on my second PC, a Surface Pro 11. 

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Known Participant
Nov 4, 2025 7:05 PM UTC

Hmm, the bug is back, even with a disabled secondary GPU. So it must be something else. Resetting preferences does help for a while (1 hour of browsing several files), then the fullscreen preview begins to fail sometimes (ca. 30% fails, but it will work if pressing spacebar repeatedly), after another hour fullscreen preview fails completely (100%). 

I thought, maybe this has to do with a a cache running full or being on a corrupt disk - but there is enough space on the cache-disk, the disk is healthy and it even occurs when moving the cache-directory to another drive. 

So, back on square one 😕😕

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Legend
Nov 4, 2025 2:25 PM UTC

Using muitlple GPUs is known to cause problems with Adobe software. You could turn off hardware acceleration in Preferences but the best bet is to disable the older GPU. There may not be another fix.

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Erik Bloodaxe
Legend
Nov 4, 2025 8:23 AM UTC

Bridge is not designed to utilise multiple GPUs hence this is not really a bug.

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Known Participant
Nov 3, 2025 11:02 PM UTC

@Erik Bloodaxe Thank you for your suggestion. I tried disabling the 2080Ti and this actually helps making the fullscreen preview show something. Occasionally it still glitches out, but only in ~ 1% of cases. 

This is good as a workaround, but still a bug, as I need a dual GPU setup for my daily workflows. Can this please be filed as a bug? 

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