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GeoffroySC
Community Manager
Community Manager
June 15, 2023

AMD radeon PRO 23Q2 cards drivers are broken

  • June 15, 2023
  • 14 replies
  • 1268 views

Dear Users,

 

AMD Radeon PRO 23Q2 card drivers present some issues, unfortunately, no other driver option is available. We are looking for a workaround at the moment with no guarantee. 
If you have an AMD Radeon Pro 23Q3, please contact AMD support. 

 

Best regards,

 

Geoffroy SC 

    14 replies

    Alice Girard
    Adobe Employee
    Adobe Employee
    May 16, 2024

    Hi,

     

    Thank you very much for this update, this might help AMD solving this!

     

    Best regards,

     

    Alice Girard-Ségaud

    Participating Frequently
    April 20, 2024

    Tested on Adrenalin 24.3.1 as well, It's working so far.

    Participating Frequently
    April 20, 2024

    Hi, Alice, Thank you. I will provide an update to this, As I tested some things. Turning ON OpenGL triple buffering might have solved this bug for me.

    I've tried this setting in previous drivers, but to my memory, I believe it didn't really affect the bug.

    This is in Pro 24Q1 drivers. Under the Global graphic setting, tried setting it in the per application, it didn't work. It has to be global setting. I might test on the latest Adrenalin driver as well.

    Alice Girard
    Adobe Employee
    Adobe Employee
    April 2, 2024

    Hi,

     

    Where do you see a mention of this being fixed? I see nothing in the release note regarding Painter.
    I did not here from them about resolving this issue yet, so I assume this is still in their issues cue? They usually contact me when fixing Painter's issue

     

    (I saw the Painter's mention in the Pro version, my bad). I contacted them for more info)

    Participating Frequently
    March 29, 2024

    Thanks for the update & your effort contacting AMD, Alice. I'm trying the PRO 24.Q1 driver now, but sadly It's still present on both 8.3.1 Steam Edition and 9.1.2 as well. Despite them stating that it's "fixed"  I honestly don't know what to do. I'll just use 23.Q1.1 in the meantime. I hope you can still contact AMD and inform them of this bug.

    Alice Girard
    Adobe Employee
    Adobe Employee
    March 22, 2024

    Hi,

     

    Amd has been made aware of this a few weeks ago, and confirmed reproducing it, and adding this bug to the bug fix queue. They are still working on fixing this as far as I know.

    Participating Frequently
    March 21, 2024

    This bug is still present on the latest driver 24.3.1, also tested on painter 9.1.2 high seas edition.  I'm kinda losing hope it will ever be fix. I'm just asking for it to be returned back to normal.

    Participating Frequently
    February 9, 2024

    I'll also add, I tried Painter on steam on OpenSuse Tumbleweed Linux(Rolling release) last week via live disk, and I didn't experience the artifacts. I don't know what driver is included in that though.

    Participating Frequently
    February 9, 2024

    Hi, Thank you for the update. I tried turning off hardware sparse virtual texture. It still show artifacts.

    I do hope there will be a fix on AMD drivers' side. Because of the recent price hike and no discount promo for previous owners on Steam, and it might be abandoned sooner by Adobe. I can't afford it anymore even If you release a fix on software side.

    Alice Girard
    Adobe Employee
    Adobe Employee
    February 8, 2024

    Hi,
    Most of the issues have been worked out on AMD side with the 23Q4 release from december.
    However, There is still some remaining issues, and I could indeed trigger the artefacts you showed in your video.
    We are in contact with AMD to fix the remaining issues on their side.
    However,  we are also trying to work on a solution on painter side, and a fix might be released in a future version. I will try to keep you updated as we are.

    Thank you for the sbsar, this will help greatly to fix those faster.

    best regards,

     

    Alice Girard-Ségaud