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Known Participant
February 3, 2023

missing thumbnail

  • February 3, 2023
  • 12 replies
  • 1965 views

create custom shelf and agdd standard bevel materials from library exported and add 

in my shelf missing thumbnails?

help me

12 replies

Cyril Dellenbach
Community Manager
Community Manager
February 21, 2023

Hi again @mezimforte795FD1,

 

As you can see in your shelf folder (in the picture you sent me), the textures folder is missing. Add a new folder, rename it textures and move all your normal maps into this textures folder.

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Known Participant
February 12, 2023

Hi, can you help me or not?

Known Participant
February 8, 2023

Thanks for the help I copied everything into the textures folder and re-created the shelf but again black spheres

Cyril Dellenbach
Community Manager
Community Manager
February 8, 2023

In your file explorer, go to : D:/ My SP resources to shelf

Here is the location of your shelf. You will see many folders with different types of assets (alpha, environments, shaders, etc). Yours are normal map, therefore you need to place them inside the texture folder. The thumbnails won't be correct until you place your assets in there.

 Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Known Participant
February 8, 2023

there is no such option here, so creating an empty shelf in advance and importing resources there is not possible

Cyril Dellenbach
Community Manager
Community Manager
February 8, 2023

When you upload your copied assets, you need to upload them in the "Texture" folder of your shelf. Otherwise, the thumbnail won't be the proper one. Are your copied assets already in the texture folder of your shelf ?

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Known Participant
February 8, 2023

hHi, I'm coming to you because I haven't solved the problem

Known Participant
February 6, 2023

understandable but as I wrote above I created copied these materials in a separate folder and uploaded them to my shelf for quick access and as a consequence they lost icons

Cyril Dellenbach
Community Manager
Community Manager
February 6, 2023

It's possible that your bevels are not in the good folder. Bevels are normal maps and therefore should be in the Textures folder (Textures Hard Surface Base Shapes).

 

To locate your maps, right click on your asset > show in > show in explorer

 

If your Bevels are not in the Textures folder, please try to move them in.

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Known Participant
February 6, 2023

Oh you know I found this button in the main section, not in the shelf section
but unfortunately removing and restarting didn't solve the problem