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Participant
May 28, 2025

Substance Painter doesn't want to save my file

  • May 28, 2025
  • 2 replies
  • 683 views

Hi, I have a very inconvenient issue/bug with my Substance Painter.

From a random point, my file doesn't want to save anymore, even increments.

I've allready lost a day of work with this, then the next day I didn't had any issues, and today here we go again, it stopped saving at 11:06AM. (It's now 11:50)

The auto-save are not working eather.

He you can see some screeenshots: 

Apparently, the autosave stopped working at 11:06AM but the regular "crtl+s" never worked as the last save is indicated the day before (see file explorer screenshot)

 

My substance Painter is up to date, my disk have space in it.

Disk ref: Crucial P5 Plus 2To (ssd M2)

 

Thank you in advance for helping out with this !

 

2 replies

Participant
July 15, 2025

ADOBE. Give us a pop up window for GODS SAKE. If there's problems saving we need something more visible than that microscopic text in the Log. Why can't you have the software auto replace missing files with a red checker texture or something??? This is BAD. Please please please fix this. 

Participant
May 28, 2025

Ok I got the solution here https://community.adobe.com/t5/substance-3d-painter-discussions/failed-to-save-quot-can-t-serialize-empty-surface-quot/td-p/12901645

For me I went to the root of the map that had an error and changed the file name.

For some reason Substance  reseted it as "New Folder" and it created the issue...