Adobe Creative Cloud doesn't work on Windows 11

@stu_9426 

feel free to do nothing 

It's rubbish and not fit for purpose that's why. 

I've tried on three different machines, one freshly built with nothing else other than drivers and then this. Taking longer than usual. It's broken.

most of us have no such problems.  ie, there's something about your computer that's causing the problems.  eg, an overly zealous antivirus app is a known problem.

anyway, you can start with:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

November 3, 2024 - Regarding Adobe Creative Cloud Still a Major Problem on Windows 10 and 11!

It's unbelievable that Adobe to this day still can't get Adobe Creative Cloud to work properly without causing massive issues and problems on Windows 10 and 11! For a company this big, Adobe should be damn ashamed of not doing more to fix and improve these damn hindering and ongoing problems with their Apps, which we all pay for! This is just beyond unacceptable at this point! There is no valid excuse for Adobe to continue to allow this BS to keep happening! Does Adobe even bother to test their own Apps before they are released!?

Yesterday, the Adobe Creative Cloud App kept freezing and apps kept crashing randomly! It's damn awful! And for this to happen to a high end HP workstation with 512GB Ram and an A6000 RTX Nvidia card and dual cpu 64 cores - it's just insane and wrong for this to be happening!!!

Note:

Interestingly enough, after removing Adobe Creative Cloud and using only the core Apps, (which you can actually use without the bug riddled Adobe Creative Cloud), everything is much better and working smoothly again! I don't understand why Adobe can't get it together after all of these years and still the same damn bug problems with the desktop app on Windows! Unreal how neglectful and irresponsible of Adobe to leave this unresolved for years!!

I really hope Adobe does the right thing for all of its customers and resolves these awful bug and the constant freeze issues with their main desktop app Adobe Creative Cloud, because it is still a BIG buggy damn problem and the worst app to have on Windows! Not to mention the resources it consumes alone! It's ridiculous already! Whoever is responsible for allowing these bug issues to keep happening after all these years with the Adobe Creative Cloud App for Windows in their software department, should get better training or be replaced! Enough is enough!!

Dear Adobe Management: Please fix and improve Adobe Creative Cloud App for Windows 10 and 11 Desktop users! Thank you for your attention, if you're even reading this!? 

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

I've tried all the above steps and the problem still occurs.

follow the steps here to resolve the cc sign in/out loop -  https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

It's the infinite login in screen. After logging in the app prompts me to login in again.

@hollow_0494 

what exactly do you see?

I'm having problems with the app as well, cleared all my credentials, unistalled, reinstalled, tried running as admin, disabled firewall "which is super sketchy in the first place" nothing works. I downloaded this app to help me with my work at home but In the end I just canceled my subscription. It should not be this complicated to install & run a program especially from a company like Adobe who's well known.