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srhadden
srhadden
Participant
December 14, 2023

Adobe Creative Cloud doesn't work on Windows 11

  • December 14, 2023
  • 23 replies
  • 14878 views

I have Windows 11 on a Lenovo, and Creative Cloud refuses to install.

 

I have tried all the suggested fixes (updating visual C++, installing from CC 2015 and updating upwards, installing from Windows 10 installer and lower ...) nothing works. Creative Cloud just keeps stuck in a loop, and because all the other downloads start from there I'm not able to install Photoshop or Illustrator etc..

 

Is there anything Adbobe has done to really tackle the issue? Is there a way to simply make Adobbe CC work on a Windows 11 laptop?

 

    23 replies

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 21, 2024

    what exactly do you see?

    D
    Dave37527258xyzz
    Participant
    May 21, 2024

    I recently (early May '24) spent over 2 hours on the phone (plus the time it took to get past all the Ai) with Adobe tech support, where Amir did all of the above multiple times without success. He finally contacted a manager and was told that the problem was a "known issue", and they were working on a fix that should be ready in a couple weeks.

     

    Will I be contacted when the problem is solved? No. Can I be put on a list? No. Can someone follow up? No. I found this today searching for a possible fix. Now, if this has been a known issue - their words - since at least Dec. '23, how come Amir had to slave away for 2 hours to figure that out?  Why did I have to waste 2 hours of my life watching him do it? No point of contact or direct email, just get back in line, pal.  All that Ai, and they can't so much as send out an automated email? Seriously.  

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 16, 2024

      most users with win 11 don't have this problem.

       

      contact adobe support if you carefully followed each step in the answer marked as correct and it failed.

       

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      F
      Felix35508897kfww
      Participant
      February 16, 2024

      No, it still doesn't work! I have Windows 11, ran the CC cleaner, and Adobe Creative Cloud still doesn't function! It's the same loading screen, taking an unusually long time to load. Uninstalling and reinstalling Creative Cloud did not help either! Restarting didn't solve the issue either! Nothing has worked! Creative Cloud is evidently NOT compatible with Windows 11! It's frustrating that I can't even install Premiere 2024 because it requires Creative Cloud. In short, it's just ridiculous! Adobe can't seem to create a functional system, especially considering that around a third of Windows PC users worldwide are already using Windows 11!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 9, 2024

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved and branched from cc desktop bugs">
        K
        Kenny S278903891kpr
        Participant
        January 9, 2024
        Lightroom - every time I click on a preset or any tool or to got to next picture, it freezes up and then not responding the I have to wait. Same in Premiere Pro, and now Adobe Express is doing it. Premiere Pro every time I export something it changes the color. I tried use the plugin I read about, still off. I have a Levono computer also I bought last January. It rank in the top 5 computers the only program I add was creative cloud. That why I don’t understand why Im having all these issues with the program and new computer and windows 11. I had to already uninstall and reinstall over the summer and seems like it got worse
        Sent from my iPhone
          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          January 9, 2024

          @Kenny S278903891kpr 

           

          with what app are you having trouble?

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            December 14, 2023

            you're welcome.

            srhadden
            srhaddenAuthor
            Participant
            December 14, 2023

            Ok, CC installed now, thanks a lot. Maybe it was the repairing of the visual C++ that did it. I've read that some users' Photoshop stopped working after a day so I might be back 🙂 Cheers!

            Kalvyn Rasquinha
            Community Manager
            Kalvyn RasquinhaCommunity Manager
            Community Manager
            December 14, 2023

            Hi @srhadden , could you collect and upload a log file and share the full uploaded filename with me? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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