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srhadden
Participant
December 14, 2023

Adobe Creative Cloud doesn't work on Windows 11

  • December 14, 2023
  • 23 replies
  • 14878 views

I have Windows 11 on a Lenovo, and Creative Cloud refuses to install.

 

I have tried all the suggested fixes (updating visual C++, installing from CC 2015 and updating upwards, installing from Windows 10 installer and lower ...) nothing works. Creative Cloud just keeps stuck in a loop, and because all the other downloads start from there I'm not able to install Photoshop or Illustrator etc..

 

Is there anything Adbobe has done to really tackle the issue? Is there a way to simply make Adobbe CC work on a Windows 11 laptop?

 

23 replies

kglad
Community Expert
Community Expert
December 14, 2023

check your specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

if ok:

 

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

srhadden
srhaddenAuthor
Participant
December 14, 2023

Thanks but like I said I've tried all these supposed fixes already. I've tried all the (64-bit) installers from the bottom of that page, none of them work on my Windows 11.

 

kglad
Community Expert
Community Expert
December 14, 2023

adobe cc is win 10 and win 11 compatible.

 

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.