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leo.r
Community Expert
Community Expert
July 13, 2023

Creative Cloud app causes serious bug on macOS 14 Sonoma beta

  • July 13, 2023
  • 15 replies
  • 3721 views

On macOS 14 Sonoma (currently in beta), the Adobe Creative Cloud app causes a serious issue.

 

Bug Description

 

Once the Creatice Cloud app is launched, the following problem starts happening in ALL apps:

 

If you trigger a Save dialog one way or another, the app's icon starts bouncing in the Dock and the app isn't the frontmost process anymore. That is, it doesn't respond to keyboard until you manually bring the app back into focus by either clicking the Save dialog, app window, or the app icon in the Dock.


The same issue also happens when calling the Open dialog (in which case the icon doesn't bounce in some apps, but the app is still not responding to keyboard until you bring it back to front manually).

The bug prevents users from performing regular operations related to saving/opening documents such as specifying the file name, or cancelling the dialog etc. (until you manually bring the app back to the front).

 

Additional Info

 

-The problem affects absolutely all apps of any maker (Apple, Adobe, Microsoft and everything else).

 

-The problem only starts once the Adobe Creative Cloud is launched. No issues prior to that.

 

-Once the problem starts, it never goes away. You can quit the CC app and even kill every process that contains "adobe" and "creative" in Activity Monitor: the problem still remains.

 

-Happens in the latest beta 3.

 

 

Sonoma is, obviously, still in beta so bugs are still expected. So hopefully Apple and Adobe will work on it and fix it before Sonoma is released.

15 replies

kglad
Community Expert
Community Expert
October 13, 2023

@dhavalkashyap 

 

all your apps need to be updated, if possible.

leo.r
Community Expert
leo.rCommunity ExpertAuthor
Community Expert
October 13, 2023

@dhavalkashyap

that's not the issue i originally reported. that issue was fixed by Apple long time ago. if you do have any issues you'd better start a separate thread about it.

 

Participant
October 13, 2023

i updated my mac to sonoma and i am still facing the same issue after using Adobe apps for some time its start bouncing in doc and does not respond even shudown does't work only way is to force shutdown and restart but after some time same problem again and again if any one have its solution pls help

 

kglad
Community Expert
Community Expert
September 28, 2023

@Игорь32283327o4kg 

 

so, there's no longer a problem for you?

Participant
September 28, 2023

I'm talking about a breakdown, when the application crashes without any errors. This problem has gone away for me on my mac Pro

leo.r
Community Expert
leo.rCommunity ExpertAuthor
Community Expert
September 27, 2023
 

@Игорь32283327o4kg : What problem specifically are you referring to? The original problem I described in my post was fixed by Apple long time ago.

 

Participant
September 27, 2023

Problem on Sonoma Releaser is actuality! How fix it?

Kalvyn Rasquinha
Community Manager
Community Manager
July 25, 2023

Awesome news. Thanks for following up @leo.r !

leo.r
Community Expert
leo.rCommunity ExpertAuthor
Community Expert
July 25, 2023

Apple solved this bug in Sonoma beta 4.

leo.r
Community Expert
leo.rCommunity ExpertAuthor
Community Expert
July 16, 2023

>

> thank you for your info, but adobe beta testing is by invitation only.  (and i have no authority to help you.)

 

@kglad: sorry, not exactly sure how this is related to this topic but I'm sure you're aware that Adobe beta products can be downloaded from Creative Cloud desktop app. regardless, Adobe beta progam doesn't seem to be related to my post.