Inspiring

Creative cloud desktop file syncing

Forum|Forum|3 years ago
September 9, 2022
17 replies
1060 views

Creative cloud desktop file syncing is preventing PC to go sleep.

After I pause it , all is fine
I have latest version, it worked before opgrade

Tarun Saini

Community Manager

Thanks for letting us know. I have shared this info with our engineering team, and I will keep you posted once I have any info.

Rudy CHAuthor

Inspiring

looks like it is working now,.......
Can't you guys fix it,...?

Rudy CHAuthor

Inspiring

OK I will check it out,....I set up my PC to go sleep manuali,.....it is newer go slep,....it is not bathering me

Tarun Saini

Community Manager

Hi @Rudy CH,

I hope you're doing well. Could you please open the Creative Cloud Desktop Application and click on the four buttons which are on the right-hand side of the app (Fonts, Notifications, Cloud and profile icon) & check if that helps?

You can also check this community link and try the steps mentioned in it:- https://community.adobe.com/t5/creative-cloud-services-discussions/creative-cloud-desktop-preventing-pc-from-going-to-sleep/m-p/13182769/page/3#M36667

Let us know if that helps.

Regards,

Tarun

Rudy CHAuthor

Inspiring

ok, thanks

Tarun Saini

Community Manager

Thanks for sharing the Adobe logs. . I have shared the information with the product team & they are investigating it further. I will get back to you with more details soon.

Rudy CHAuthor

Inspiring

Yes, I took file out, I thought it was enough time to take it,....
here it is again

https://shared-assets.adobe.com/link/d26732e5-a5cb-4300-7a13-a909af8bb440

Tarun Saini

Community Manager

Thanks for the info. The link that you shared above seems broken. Would you mind sharing the Adobe logs again in order to investigate the issue further?

Rudy CHAuthor

Inspiring

Same problem on all tree PC with windows11, I kinda doubt that all of them install it badly, one, bright new, just installed yesterday. Probably, my guess, windows change something. It was upgrade on Creative Cloud too, it not bothering me at all, never used that cloud storage anyway, I have my own server

Tarun Saini

Community Manager

Have you tried uninstalling the app through the Creative Cloud Cleaner Tool and then reinstalling the app again to check if that makes any difference?

Here is the link to download the Creative Cloud Desktop app

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