Participating Frequently

macOS Sonoma Adobe apps have old profile picture

Forum|Forum|2 years ago
January 3, 2024
13 replies
1880 views

This is a silly bug, but it's driving me up the wall. I've tried everything. I need help!

All my Adobe products show my correct profile picture except Photoshop. It shows my old profile picture. I've tried changing it again, deleting it and re-adding it, and uninstalling and reinstalling Photoshop... nothing seems to work.

Does anyone have a suggestion as to why Photoshop would be showing my old profile picture?

Others

kglad

Community Expert

@Petra Wi

thanks for the update

P

Petra Wi

Participating Frequently

Hi all, an update from me as well. I kind of gave up a couple of weeks ago after spending to much time on this without solving the problem.

But yesterday it suddenly worked in the online apps (like Adobe fonts and Adobe Express), but not in InDesign, Illustrator or Photoshop. I then tried removed my profile picture again (got the cake avatar) and then added the picture again, and then it finally worked!! Note that I of course had tried this step a couple of times before... So case closed for me finally 🙂

jhardyuaAuthor

Participating Frequently

Good question - you'll see that I originally posted this in Jan. 2024, and it was largely silent until Apr. 2025. Between that time, I've changed roles and am no longer doing anything with Photoshop or any Adobe product for that matter. It was annoying at the time, but it doesn't impact me right now.

Kevin Stohlmeyer

Community Expert

@jhardyua confused - so what applications are you currently using if any?

jhardyuaAuthor

Participating Frequently

I cannot test this because Adobe will not let me reinstall Photoshop without restarting my subscription. I have no use for Photoshop at this time.

I'm glad to hear it's potentially resolved for others. It was a weird, potentially unimportant, but annoying bug.

P

Petra Wi

Participating Frequently

I got a esponse from Adobe yesterday. I did try these steps (cleared cache in three browsers, restared plus unistalled Illustrator as a start and reeinstalled it). Still the vatar in both Illustrator app and in Adobe Fonts and Adobe Express. Strangely my photo is showing correctly in Adobe Stock.

I try again later.

Reply form the Adobe team:

I checked with the backend team, there is no issue on the account the image has been updated on the account profile. There seems to be some issue due to old setting in the application and the cookies and cache on browser is causing the issue on the browser. In this case try to reset the browser cache and delete the cookies and then check the fonts website. It should show the new profile image that you have uploaded on the account.

For the applications, I request you try uninstalling the Adobe Creative Cloud app and reinstall it. After reinstalling the app will have the new cache and the profile image will be the updated one.

I am sure these steps fix the issue. This case will be closed. However if you need any other help you can always reach us.

Thanks for working with us,
Adobe Customer Care

kglad

Community Expert

@Petra Wi

has your problem resolved, too?

Kevin Stohlmeyer

Community Expert

Note: Since this is affecting more than just Photoshop at this time, I've moved to the Creative Cloud bugs section where we can merge similar bug reports into this main thread. Thanks - Kevin

Anshul_Saini

Community Manager

Hey everyone, just a quick update from my side — all my Adobe apps are now showing the latest profile picture correctly! 🙌

I didn’t make any changes recently; I just logged in today and noticed it was finally updated. So it seems like it may have been a backend sync issue that eventually resolved itself.

Thanks, @865870, for moving this thread to the right community board. Hopefully, someone from the Creative Cloud team can keep an eye on this for others who are still affected.

Best,

Anshul Saini

Anshul_Saini

Community Manager

Hi everyone,

I’ve also been able to reproduce this—the outdated profile image shows up across all Adobe desktop apps for me, even though the correct image appears on the web (Adobe account page, HelpX, Behance, etc.).

From what I understand, this doesn’t seem to be specific to Photoshop or any individual app. These profile images are managed at the Creative Cloud account level, so they likely fall under the Creative Cloud team’s scope rather than the Photoshop product team's scope directly.

That said, I’ll still check in with the Photoshop team to see if they’re aware of this or have any additional insights to share. Will keep you all posted if I hear anything helpful.

Best,

Anshul Saini

jhardyuaAuthor

Participating Frequently

Nevermind, I figured out the Community issue - it does not use the Adobe account image. The original issue remains.

P

Petra Wi

Participating Frequently

Hi! Did you solve this issue? I am having the same problem. But in all apps. In the Adobe account settings the profile image is displayed, but in apps there is a "cake" avatar.

Kevin Stohlmeyer

Community Expert

Hi @Petra Wi the "cake" avatar is the basic profile image. Two things to try -

1. Sign out of your Creative Cloud Desktop App and log back in. That should force a sync.

2. Try uploading a different/smaller image.

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